Residential Program Manager for Respite Program/Webster Groves

UCP Heartland; St. Louis (MO); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

Generous PTO

Excellent benefits

Company Paid Vision and LTD

Holiday and time-off

Job summary

UCP Heartland in Webster Groves, MO is seeking a Residential Program Manager for our Respite Home. You will lead one site, supervise up to nine staff and eight clients, and ensure daily operations run safely and smoothly.

You will collaborate with nursing and care teams, maintain documentation, coordinate schedules, and drive quality service for families, funders, and participants. This is a full-time exempt role with opportunities for advancement and competitive benefits.

Qualifications

• Three years’ experience in the IDD field.
• At least one year supervising a team.
• At least one years’ experience in overnight care.
• Experience supporting individuals with disabilities or in a customer service field.
• Ability to take direction and work with minimal supervision.
• The ability to consistently work in a professional, cooperative manner with all Agency clients and personnel.
• Good written and oral communication skills.
• Computer proficiency.

Responsibilities

• Work with the nursing team to ensure medical documentation is current for incoming participants.
• Provide quality customer service to parents, staff, funders, and participants with regular and consistent communication.
• Tracks and completes all necessary documentation for participants being referred to the Respite program.
• Updates the attendance calendar weekly and schedules staff accordingly.
• Reviews monthly reports and safety drills submitted by staff for accuracy, acknowledges documentation prior to submission.
• Provide physical assistance including lifting to support participants per the support plan.
• Ensure Health and Safety and advocate for client rights and self-determination.
• Manage and supervise employees: coaching, planning, delegating, and performance appraisals.
• Provide 24-hour support to clients, families and program staff.
• Work between one site and UCP offices; on-call 24/7.

Skills

Builds Effective Teams

Customer Focus

Manages Conflict

Drives Engagement

Directs Work

Resourcefulness

Education

Bachelor’s degree in Human Services

Overnight care experience in IDD field

Job description

UCP Heartland makes sure that children and adults with differing abilities have the opportunity to live, learn, engage, work and reach their full potential each and every day and we are in search of a phenomenal Residential Program Manager for our Respite Home in the Webster Groves Area. The Program Manager is a leadership position in the Respite Program, overseeing one site and is accountable for leading a team of up to nine (9) staff and eight (8) clients.

WHAT DO WE OFFER?

• Generous PTO policy PLUS 9 company holidays!
• 16 Hours of Floating Holiday time for Benefit Eligible employees
• Excellent benefits including Medical, Dental!
• Company Paid Vision and Long-Term Disability!
• Opportunities for advancement

WHAT WILL THE POTENTIAL PROGRAM MANAGER BE DOING?

• Work with the nursing team to ensure all medical documentation is current for incoming participants.
• Provide quality customer service to all parents, staff, funders, and participants with regular and consistent communication.
• Tracks and completes all necessary documentation for participants being referred to the Respite program.
• Updates the attendance calendar weekly and schedules staff accordingly.
• Reviews monthly reports and safety drills submitted by staff for accuracy, acknowledges documentation prior to submission.
• Provide physical assistance including lifting to support participants in accordance with activities involving personal hygiene, activities of daily living, and other domestic functions and in accordance with their support plan. Assist individuals who may weigh more than 150+ pounds using proper transferring techniques and/or mechanical lifts.
• Ensuring the Health and Safety of clients and client rights remains a priority. Supports clients with establishing self-determination, advocacy, and security.
• Provide home-based services in accordance with the funder and agency’s policies and maintain compliance with all the program’s regulatory codes and requirements (i.e., Medicaid, DMH, SB40 Boards, CARF, Columbus Group).
• Managing and supervision of employees: coaching employees, planning, assigning, and delegating work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
• Support peers and supervisors in a collaborative effort to ensure client’s needs are met.
• Complete all required reporting accurately, in a timely manner and in accordance with guidelines established by the Agency’s EHR policy and other Regulatory Entities including but not limited to service documentation, medication administration, incident reports and activity records.
• Maintain HIPAA compliance and confidentiality.
• Demonstrates excellent defensive driving skills, able to operate agency vehicles varying in size from a standard van to a large ADA custom van and a driving record that meets agency policy requirements.
• Safeguard and assure proper care and maintenance of clients and Agency property including but not limited to adaptive equipment, lifts, and Agency vehicles.
• Effectively communicate orally and in writing. Respond to written communications before the next business day.
• Complete weekly purchase of supplies including: groceries, hygiene items, cleaning products, activity items.
• Adequately assess and respond to emergencies at any time apart from scheduled PTO.
• Create and execute activities and community outreach opportunities.
• Comprehension and proficiency with all agency software used for programs.
• Secure and maintain training/certification in CPR/First Aid, CPI, L1MA, abuse and neglect, bloodborne pathogens, HIPAA, and all other certifications or trainings as required by the Agency.
• Use the EHR (Electronic Health Records) system to complete all documentation.
• Provide 24-Hour support to clients, their families and program staff on an ongoing basis.
• Work between one site (respite program) and UCP Offices as needed.
• On-call 24/7 and could potentially work in ratio with clients.
• Responsible for immediate supervisor of the respite program staff, support staff and overseeing day-to-day functions of the home.
• Other duties as assigned.

PLEASE POSSESS THESE COMPETENCIES

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Directs Work : Providing direction, delegating, and removing obstacles to get work done.
• Resourcefulness: Securing and deploying resources effectively and efficiently.

FOR THIS POSITION WE REQUIRE

• Three years’ experience in the IDD field.
• At least one year supervising a team.
• At least one years’ experience in overnight care.
• Experience supporting individuals with disabilities or in a customer service field.
• Ability to take direction and work with minimal supervision.
• The ability to consistently work in a professional, cooperative manner with all Agency clients and personnel.
• Good written and oral communication skills.
• Computer proficiency.

WE PREFER THESE EMPLOYMENT STANDARDS

• Bachelor’s degree in human services and 1 year of supervisory experience and 3 years of supervisory experience directly related to the IDD field with overnight care.
• Experience supporting individuals with disabilities or in a customer service field.
• Ability to take direction and work with minimal supervision.
• The ability to consistently work in a professional, cooperative manner with all Agency clients and personnel.
• Good written and oral communication skills.
• Computer proficiency.

THIS IS A FULL-TIME, EXEMPT, SALARIED POSITION WITH A SALARY RANGE OF $55,000 to $61,000 ANNUALLY