Residential Program Manager for Respite Program/Webster Groves

United Cerebral Palsy Heartland; St. Louis (MO); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

Generous PTO policy

9 company holidays

Vision and Long-Term Disability

Opportunities for advancement

Job summary

United Cerebral Palsy Heartland is seeking a Residential Program Manager for our Respite Home in the Webster Groves area near Saint Louis, MO. This full-time exempt role carries a salary range of $55,000 to $61,000 annually and offers advancement opportunities.

You will supervise staff, coordinate with nursing, manage documentation and scheduling, ensure health and safety, and provide 24-hour support while maintaining HIPAA compliance and regulatory requirements.

Qualifications

• Three years’ experience in the IDD field.
• At least one year supervising a team.
• At least one years’ experience in overnight care.
• Experience supporting individuals with disabilities or in a customer service field.
• Ability to take direction and work with minimal supervision.
• Good written and oral communication skills.

Responsibilities

• Work with nursing to ensure medical documentation is current for participants.
• Provide quality customer service to parents, staff, funders and participants with regular communication.
• Track and complete documentation for participants referred to the Respite program.
• Update attendance calendar weekly and schedule staff accordingly.
• Review monthly reports and safety drills for accuracy and timely submission.
• Provide physical assistance and use proper transferring techniques where needed.
• Maintain health and safety and advocate for client rights and self-determination.
• Ensure compliance with Medicaid, DMH, SB40 Boards, CARF and related policies.
• Supervise and coach staff; plan, delegate, and appraise performance.
• Complete required reporting in the agency’s EHR system and maintain HIPAA confidentiality.
• Provide 24-hour support to clients and families; work across sites as needed.
• On-call 24/7 and manage day-to-day home operations.

Skills

Team leadership

Customer service

Documentation

Staff scheduling

On-site safety

Transportation driving

Education

Bachelor’s degree in human services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Saint Louis, MO, US

3 days ago Requisition ID: 1532

Salary Range: $55,000.00 To $61,000.00 Annually

UCP Heartland makes sure that children and adults with differing abilities have the opportunity to live, learn, engage, work and reach their full potential each and every day and we are in search of a phenomenal Residential Program Manager for our Respite Home in the Webster Groves Area.

WHAT DO WE OFFER?

• Generous PTO policy PLUS 9 company holidays!
• 16 Hours of Floating Holiday time for Benefit Eligible employees
• Company Paid Vision and Long-Term Disability!
• Opportunities for advancement

WHAT WILL THE POTENTIAL PROGRAM MANAGER BE DOING?

• Work with the nursing team to ensure all medical documentation is current for incoming participants.
• Provide quality customer service to all parents, staff, funders, and participants with regular and consistent communication.
• Tracks and completes all necessary documentation for participants being referred to the Respite program.
• Updates the attendance calendar weekly and schedules staff accordingly.
• Reviews monthly reports and safety drills submitted by staff for accuracy, acknowledges documentation prior to submission.
• Provide physical assistance including lifting to support participants in accordance with activities involving personal hygiene, activities of daily living, and other domestic functions and in accordance with their support plan. Assist individuals who may weigh more than 150+ pounds using proper transferring techniques and/or mechanical lifts.
• Ensuring the Health and Safety of clients and client rights remains a priority. Supports clients with establishing self-determination, advocacy, and security.
• Provide home-based services in accordance with the funder and agency’s policies and maintain compliance with all the program’s regulatory codes and requirements (i.e., Medicaid, DMH, SB40 Boards, CARF, Columbus Group).
• Managing and supervision of employees: coaching employees, planning, assigning, and delegating work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
• Support peers and supervisors in a collaborative effort to ensure client’s needs are met.
• Complete all required reporting accurately, in a timely manner and in accordance with guidelines established by the Agency’s EHR policy and other Regulatory Entities including but not limited to service documentation, medication administration, incident reports and activity records.
• Maintain HIPAA compliance and confidentiality.
• Demonstrates excellent defensive driving skills, able to operate agency vehicles varying in size from a standard van to a large ADA custom van and a driving record that meets agency policy requirements.
• Safeguard and assure proper care and maintenance of clients and Agency property including but not limited to adaptive equipment, lifts, and Agency vehicles.
• Effectively communicate orally and in writing. Respond to written communications before the next business day.
• Complete weekly purchase of supplies including: groceries, hygiene items, cleaning products, activity items.
• Adequately assess and respond to emergencies at any time apart from scheduled PTO.
• Create and execute activities and community outreach opportunities.
• Comprehension and proficiency with all agency software used for programs.
• Secure and maintain training/certification in CPR/First Aid, CPI, L1MA, abuse and neglect, bloodborne pathogens, HIPAA, and all other certifications or trainings as required by the Agency.
• Use the EHR (Electronic Health Records) system to complete all documentation.
• Provide 24-Hour support to clients, their families and program staff on an ongoing basis.
• Work between one site (respite program) and UCP Offices as needed.
• On-call 24/7 and could potentially work in ratio with clients.
• Responsible for immediate supervisor of the respite program staff, support staff and overseeing day-to-day functions of the home.
• Other duties as assigned.

PLEASE POSSESS THESE COMPETENCIES:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Directs Work: Providing direction, delegating, and removing obstacles to get work done.
• Resourcefulness: Securing and deploying resources effectively and efficiently.

FOR THIS POSITION WE REQUIRE:

• Three years’ experience in the IDD field.
• At least one year supervising a team.
• At least one years’ experience in overnight care.
• Experience supporting individuals with disabilities or in a customer service field.
• Ability to take direction and work with minimal supervision.
• The ability to consistently work in a professional, cooperative manner with all Agency clients and personnel.
• Good written and oral communication skills.
• Computer proficiency.

WE PREFER THESE EMPLOYMENT STANDARDS:

• Bachelor’s degree in human services and 1 year of supervisory experience and 3 years of supervisory experience directly related to the IDD field with overnight care.
• Experience supporting individuals with disabilities or in a customer service field.
• Ability to take direction and work with minimal supervision.
• The ability to consistently work in a professional, cooperative manner with all Agency clients and personnel.
• Good written and oral communication skills.
• Computer proficiency.

THIS IS A FULL-TIME, EXEMPT, SALARIED POSITION WITH A SALARY RANGE OF $55,000 to $61,000 ANNUALLY