RESIDENTIAL MANAGER

SRVS; Memphis (TN); On-site; USD 45,000 - 70,000; Full time

Job summary

SRVS is seeking a Residential Manager to oversee a residential site supporting adults with IDD and behavioral health needs. The role includes direct supervision of DSP staff, ensuring safety protocols, and maintaining regulatory compliance across sites.

The manager will coordinate daily operations, staff training, and crisis response while upholding the agency's values and mission. A strong background in residential care and leadership is essential.

Qualifications

• Strong communication with residents, families, and staff.
• Experience with IDD/Behavioral health and recovery programs.
• Proven leadership and supervisory skills in residential settings.
• Familiarity with state and federal regulations for residential care.
• Proficient in budgeting, scheduling, and incident documentation.
• CPR and first aid certifications.

Responsibilities

• Provide frontline supervision of all site staff.
• Oversee daily operations, safety, and compliance at residential sites.
• Monitor staff performance, provide training and mentoring, document improvements.
• Manage scheduling, on-call coverage, and crisis response.
• Ensure timely incident reports, medication logs, and documentation.
• Coordinate resident activities and transportation as needed.
• Interface with licensing and regulatory bodies during inspections.

Skills

Communication

Leadership

Collaboration

Crisis management

Regulatory compliance

Budget management

Documentation

Staff supervision

Resident relations

Time management

CPR/First Aid

Job description

The Residential Manager is directly responsible for ensuring the creation of a safe and healthy

environment that fosters communication, a sense of well-being, empowerment and support to the

consumers supported by the program. The Manager is responsible for overall management of the

residential site(s) they supervise and all staff working in the site/group(s). The Residential Manager will

provide direct supervision of the Lead Direct Support Professionals and Direct Support Professionals

(DSP) in the sites they supervise. The Residential Manager will act as a role model for employees

regarding the expectations of how the job duties should be performed, the attitude to maintain while at

work and appropriate interactions with consumers and other professionals. A commitment to the

agency's values should be demonstrated as job duties are performed. Additionally, this is a full-time

hourly position which is eligible for overtime pay (as approved). It is expected that the residential

manager will work in ratio 40-hour workweek, with the flexibility to work non-scheduled hours to

handle emergencies, appointments and other duties based upon staffing needs.

The Residential Manager will assist the Assistant Director and/or designee with the supervision of

assigned personnel, including but not limited to Direct Support Professional Leads, Direct Support

Professionals and students in the workplace. Provides oversight to home operations and performs duties

in the areas of operational administration, home management, therapeutic intervention, teaching skills,

ensuring daily structure and coverage to the residence, which includes supervision and assistance with

living skills, personal care needs, case management, auditing medication, transportation service, crisis

management, recreational and social activities. The Residential Manager communicates all significant

behavioral changes in behavior level and notable incidents to the designated supervisory personnel. The

Residential Manager acts as liaison and advocates for community resources. The Residential Manager is

also responsible for ensuring a safe, therapeutic environment and adhering to all safety standards, Federal

and State regulations and corporate policies. Ensure that services are rendered according to Apis or

assigned affiliate’s mission and ethical standards. The Residential Manager is required to cooperate with

all licensing staff in any inspection or investigation. Performs additional duties as deemed necessary by

supervisor. The Residential Manager will work in ratio.

Section 3: Major Responsibilities

• Provide front line supervision of all site staff.
• Provide appropriate supervision and documentation around employee performance and development.
• Be accessible via telephone during scheduled shifts and per the on-call schedule.
• Monitor clock in and clock out of DSPs in the payroll management system
• Keep overtime to a minimum
• Appropriately manage consumer funds and petty cash per regulations
• Meet regularly with and provide supervision to each site employee to provide skill training and mentoring that supports staff development and document and address any identified needs for improvement.
• Manage site scheduling including all callouts, no-shows and time-off requests to provide coverage as needed.
• Interview and make recommendations regarding new DSP candidates
• Participate in and attend all planning and team meetings for each person supported.
• Respond appropriately to crisis situations by notifying the appropriate persons, completing/submitting incident reports.
• Report any medical concerns to leadership and/or agency nurse immediately.
• Develop and coordinate the planning of monthly persons supported activities and ensure their implementation, providing required funds.
• Overall day to day Management of sites as prescribed in PCSP/ISP or treatment plans.
• Manage, monitor, and reconcile all site and persons supported related expenditures.
• Oversee the maintenance, upkeep and safety of the physical site and site vehicles, reporting needed repairs, upkeep and conditions to the Director.
• Monitor and ensure the timely completion of all site documentation (logs, medications, inventories, incident reports, assessments, progress van logs etc.) and communicate issues and/or problems directly to supervisor.
• Ensure home is prepared for State licensing visits including person supported files, medication records, and physical site.
• Other duties as assigned.

Section 6: Job Qualifications and Competencies

Job Qualifications

Education and Experience:

• Minimum 5-6 years’ experience working with adults with IDD/Behavioral Mental Health Diagnosis/Drug and Alcohol Recovery Programs.
• Demonstrates a strong working knowledge of the appropriate regulations, Apis values and program policies and procedures.
• Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
• Valid Driver’s License and personal vehicle with state minimum liability insurance coverage.
• Subject to employment screenings, including FBI clearance, if applicable.

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
• Well-organized and detail orientated
• Excellent Customer service skills (both internal and external)
• Strong interpersonal and communication skills
• Leadership and management skills
• Resident relations and retention
• Knowledge and understanding of state and federal regulations regarding residential care
• Behavioral issue management and crisis intervention skills
• Compliance with regulatory standards
• Proficiency in direct supervision, developmental disabilities care and medication administration
• Life saving measures (CPR) and first aid certifications
• Budget management
• Previous supervisor/management experience in residential setting
• Medical terminology knowledge

NETWORK FUNCTIONS:

• Maintain and abides by OSHA requirements and guidelines
• Observes all Fire and Safety Policies and Procedures
• Observes all Personnel Policies and Procedures
• Observes all Agency’s Policies and Procedures
• Observes all HIPAA Policies and Procedures and maintains confidentiality
• Completes and returns all paperwork distributed by the Human Resource Department
• Attends all required and scheduled trainings and meetings
• Always maintain a professional demeanor and exercise good professional judgment in all areas of
• Documents time worked accurately

EQUIPMENT/MACHINES:

• Current driver’s license, vehicle registration and vehicle insurance
• Vehicle / wheelchair lifts
• Business use of company equipment to include: telephone, cellular telephone, and home appliances and furnishings

ADHERE TO AND FOLLOW

The By-Laws of the Corporation and as set forth in the Articles of Incorporation