Residential Program Manager

SCO Family of Services; Hempfield Township (Westmoreland County); On-site; USD 60,000 - 85,000; Full time

Job summary

SCO Family of Services in Hempfield Township, PA seeks an experienced Residence Manager to lead a residential team, oversee program compliance, and ensure safety and quality of care for individuals served. You will coordinate with nursing, manage staff, and drive performance metrics under OPWDD standards.

Responsibilities include payroll oversight, staff training, incident investigations, and quarterly reviews, with a focus on maintaining a safe, homelike environment and strong family engagement.

Qualifications

• HS diploma or GED required; associate/bachelor's in human services preferred.

Responsibilities

• Ensure all individuals receive services outlined within their program plans, including but not limited to Life Plans, IPOPs, Safeguards and CFAs.
• Promote community inclusion, independence, individualization and productivity.
• Monitor health, safety, and well-being through coordination with medical professionals and clinical teams.
• Attend semi-annual, annual, and special meetings at schools and/or day programs.
• Collaborate with nursing staff, including medication monitoring and timely medical appointments.
• Conduct monthly staff meetings in conjunction with training requirements.
• Ensure quarterly drug regimen pharmacy reviews are completed and filed.
• Provide ongoing supervision and support of Assistant Managers and DSPs.
• Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
• Write and present performance evaluations within 3 months of hire and annually thereafter.
• Provide timely in-house training and orientation for new employees and contracted workers.
• Observe and ensure staff are implementing behavior plans correctly.
• Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.
• Maintain OPWDD and agency PNA standards; reconcile Accufund monthly.
• Ensure accurate documentation of logs, occurrence logs, and trainings.
• Responsible for hiring, training, evaluating, and terminating residence staff.
• Ensure fire drills are scheduled and documented per standards.
• Maintain fire safety logs, medication records, and regulatory documentation.
• Collaborate with PQI on incident investigations; submit docs within 24 hours.
• Adhere to agency policies and attend required meetings.
• Oversee cleanliness, safety, and maintenance of the residence.
• Facilitation of a non-institutional homelike environment; maintain curb appeal.
• Facility walkthroughs and maintenance needs monthly.
• Vehicle maintenance and inspections completed and logged.
• Order/maintain needed program and recreational supplies.
• Foster relationships with families, guardians, neighbors and stakeholders.
• Communicate with schools, day programs, and families.
• Act as role model and resource for staff.
• Perform DSP duties to ensure residence safety and care.
• Demonstrate understanding of agency philosophy on behavior modification and inclusion.
• HR function including hiring, disciplining, terminating employees.
• Abide by 624 regulations and reporting of abuse; ensure protection.
• On call 24/7 to respond promptly.
• Maintain LMS training compliance for staff.
• Attends training and ensures EHR system implementation.
• Adhere to Corporate Compliance standards.
• Ensure billing documents submitted timely.
• Coordinate weekly schedule for maximum oversight.
• Flexible scheduling based on house needs.
• Develop/maintain Environmental Protection Plans (EPP).
• Payroll timely and accurate.
• Respond to consumer satisfaction surveys and feedback.
• Input KPI data monthly.
• Other duties as assigned by Program Coordinator.

Skills

Verbal communication

Written communication

Organizational skills

Leadership

Education

HS Diploma or GED

Associate or Bachelor's in Human Services preferred

AMAP certification

SCIP-R certification

CPR certification

First Aid & AED certifications

QIDP preferred

New York Driver’s License

Tools

Microsoft Office

Job description

SCO Family of Services in Hempfield Township, PA seeks an experienced Residence Manager to lead a residential team, oversee program compliance, and ensure safety and quality of care for individuals served. You will coordinate with nursing, manage staff, and drive performance metrics under OPWDD standards.

Responsibilities include payroll oversight, staff training, incident investigations, and quarterly reviews, with a focus on maintaining a safe, homelike environment and strong family engagement.