Residential Plumbing Pro - Troubleshooting & Installations

Willard Heating and Cooling; Richland Hills (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Sign-on bonus

Full benefits

401(k) matching

Job summary

Willard Heating and Cooling is seeking a Plumbing Technician to handle installation, maintenance, inspection, operation, and repair of residential plumbing systems. You’ll diagnose issues, explain options to customers, and perform accurate repairs while maintaining records and ensuring safety.

The role involves servicing sinks, water heaters, toilets, drains, and appliances, with a focus on customer satisfaction, compliance with codes, and opportunities for training and apprenticeships in a

Qualifications

• 3+ years of diagnostic troubleshooting, repair, and maintenance of residential plumbing.
• Strong customer service and interpersonal communication skills.
• Journeyman / Tradesman license or ability to obtain within 6 months.
• Ability to explain repair vs. replacement options to customers.
• Knowledge of drain machines, camera, and locator equipment.
• High school diploma or GED and a clean driving record.
• Basic computer skills and ability to document work on an iPad, English fluency.

Responsibilities

• Execute effective troubleshooting techniques to identify root causes of plumbing issues.
• Perform timely and accurate repairs to resolve plumbing and drain issues.
• Explain to the customer what service is performed and obtain price approval before work.
• Establish customer rapport to sell the right products and services.
• Install, repair, and maintain plumbing systems, equipment, and fixtures.
• Ensure compliance with local plumbing codes and regulations.
• Educate customers on finance options and maintenance plans.
• Train and mentor apprentices for quick, accurate repairs and installations.
• Maintain detailed records and photos of services.
• Maintain a professional appearance and safety on site and while driving.

Skills

Diagnostic troubleshooting

Customer service

Interpersonal communication

English fluency

Education

High School Diploma or GED

Tools

Drain machines

Camera

Locator equipment

Job description

Willard Heating and Cooling is seeking a Plumbing Technician to handle installation, maintenance, inspection, operation, and repair of residential plumbing systems. You’ll diagnose issues, explain options to customers, and perform accurate repairs while maintaining records and ensuring safety.

The role involves servicing sinks, water heaters, toilets, drains, and appliances, with a focus on customer satisfaction, compliance with codes, and opportunities for training and apprenticeships in a