Residential Plumber Pro - Troubleshooting & Growth

Island Airco, Inc; Eureka Springs (AR); Presencial; USD 48.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits

Matching 401(k)

Descripción de la vacante

Island-Airco,-Inc is seeking Plumbing Technicians to handle installation, maintenance, inspection, operation, and repair of residential plumbing systems. You will diagnose problems and clearly communicate options and prices to homeowners, ensuring safety and high-quality service.

Responsibilities include executing troubleshooting, performing repairs, educating customers on financing and maintenance plans, and maintaining a professional, well-kept truck while coordinating with service teams.

Formación

• 3+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration
• Strong customer service and interpersonal communication skills
• Journeyman license (preferred)
• Ability to provide repair versus replacement options to customers
• Knowledge of drain machines, camera, and locate equipment
• Knowledgeable and skilled in the safe use and maintenance of required tools
• High School Diploma or GED
• Clean driving record
• Basic computer skills, ability to use an iPad to document work
• Ability to speak, read, and write fluently in the English language

Responsabilidades

• Execute effective troubleshooting techniques to identify root causes of plumbing issues
• Perform timely and accurate repairs to resolve plumbing and drain issues
• Always explain to the customer what service you are performing and give exact prices & gain approval before doing the work
• Establish customer rapport to sell the right products and services for the customer's needs and wants
• Install, repair, and maintain plumbing systems, equipment, and fixtures
• Ensure compliance with local plumbing codes and regulations
• Educate and assist customers in choosing the best finance options and maintenance plans
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Maintain your truck so that it is always neat and clean on the inside and outside
• Work alongside Customer Service and Dispatch team to ensure overall success of the business
• Maintain detailed records of services, including documenting pictures of before and after services have been completed
• Always be safety conscious both on the job and while driving
• Participate actively in all training exercises, morning meetings and retreats
• Train and mentor apprentices to ensure quick, accurate repairs and installations

Conocimientos

Diagnostic troubleshooting

Customer service

Journeyman license

Repair vs replacement options

Drain machines & camera

Tool safety & maintenance

High School Diploma or GED

Clean driving record

Basic computer skills/iPad

English fluency

Herramientas

Drain machines

Camera

Locate equipment

Descripción del empleo

Island-Airco,-Inc is seeking Plumbing Technicians to handle installation, maintenance, inspection, operation, and repair of residential plumbing systems. You will diagnose problems and clearly communicate options and prices to homeowners, ensuring safety and high-quality service.

Responsibilities include executing troubleshooting, performing repairs, educating customers on financing and maintenance plans, and maintaining a professional, well-kept truck while coordinating with service teams.