Plumbing Apprentice - Growth, Benefits & Training

Willard-Heating-and-Ai; Forney (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Term Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off

Job summary

Willard Heating and Ai seeks a Plumbing Technician to maintain, inspect, operate, and repair residential plumbing systems. You will diagnose issues, explain options, and perform precise repairs while communicating clear pricing to customers.

You’ll install and service sinks, water heaters, toilets, and fixtures, and ensure compliance with local codes. Requirements include 1+ year of residential plumbing experience, a Plumbing Apprentice License, strong customer service, a clean driving record,

Qualifications

• 1+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration.
• Strong customer service and interpersonal communication skills.
• Plumbing Apprentice License or higher preferred.
• Ability to provide repair versus replacement options to customers.
• Knowledge of drain machines, camera, and locator equipment.
• Safe use and maintenance of required tools.
• Service Titan experience is preferred.
• High School Diploma or GED.
• Clean driving record.
• Basic computer skills, ability to use an iPad to document work.
• Ability to speak, read, and write fluently in English.

Responsibilities

• Execute effective troubleshooting techniques to identify root causes of plumbing issues.
• Perform timely and accurate repairs to resolve plumbing and drain issues.
• Always explain to the customer what service you are performing and give exact prices & gain approval before doing the work.
• Establish customer rapport to sell the right products and services for the customer’s needs and wants.
• Install, repair, and maintain plumbing systems, equipment, and fixtures.
• Ensure compliance with local plumbing codes and regulations.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Maintain your truck so that it is always neat and clean on the inside and outside.
• Work alongside Customer Service and Dispatch team to ensure overall success of the business.
• Maintain detailed records of services, including documenting pictures of before and after services have been completed.
• Always be safety conscious both on the job and while driving.
• Participate actively in all training exercises, morning meetings and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.

Skills

Diagnostic troubleshooting

Repair & maintenance

Customer service

English fluency

License awareness

Drain equipment knowledge

Tools handling

High School Diploma

Driving record clean

Basic computer skills

Education

Plumbing Apprentice License

Tools

ServiceTitan

iPad documentation

Job description

Willard Heating and Ai seeks a Plumbing Technician to maintain, inspect, operate, and repair residential plumbing systems. You will diagnose issues, explain options, and perform precise repairs while communicating clear pricing to customers.

You’ll install and service sinks, water heaters, toilets, and fixtures, and ensure compliance with local codes. Requirements include 1+ year of residential plumbing experience, a Plumbing Apprentice License, strong customer service, a clean driving record,