Residential Plumbing Operations Manager: Growth (Car)

Benjamin Franklin Plumbing of Long Island; Palm Desert (CA); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Benjamin Franklin Plumbing of Coachella Valley is seeking an experienced Operations Manager to lead and scale our residential plumbing operation in the Coachella Valley.

The role requires hands-on leadership, strong business acumen, and a track record of growing revenue, developing technicians, improving profitability, and delivering exceptional client experiences. You will work directly with ownership to drive year-over-year growth and build scalable systems.

Qualifications

• 5+ years of progressive leadership experience in the plumbing industry.
• Proven success managing residential plumbing service operations and field technicians.
• Demonstrated ability to increase revenue, improve gross margins, and control costs.
• Strong understanding of P&L management, budgeting, job costing, and operational KPIs.
• Experience coaching technicians on sales performance, customer engagement, and technical excellence.

Responsibilities

• Lead, coach, train, and hold plumbing technicians and operational personnel accountable.
• Oversee recruiting, hiring, onboarding, performance evaluations, disciplinary actions, and employee development.
• Provide technical guidance, oversee complex jobs, conduct field inspections, and ensure quality workmanship.
• Optimize dispatching, scheduling, job completion, and technician utilization.
• Maintain high safety standards and reduce callbacks and warranty expenses.

Skills

Leadership

P&L management

Sales coaching

Team building

Decision making

Tools

Service Titan CRM

Job description

Benjamin Franklin Plumbing of Coachella Valley is seeking an experienced Operations Manager to lead and scale our residential plumbing operation in the Coachella Valley.

The role requires hands-on leadership, strong business acumen, and a track record of growing revenue, developing technicians, improving profitability, and delivering exceptional client experiences. You will work directly with ownership to drive year-over-year growth and build scalable systems.