Plumbing Branch Leader: Grow Revenue & Team

Benjamin Franklin Plumbing of Tampa; Florida; On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Home office stipend

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Job summary

Benjamin Franklin Plumbing is seeking an experienced Branch Manager to lead our Miami location, guiding plumbing service and installation teams and driving branch performance.

You will own people, operations, revenue growth, customer experience, and profitability, setting clear expectations and coaching across the organization. This role blends hands-on leadership with strategic oversight in a fast-paced, growth-focused environment.

Qualifications

• Previous plumbing industry experience is required.
• Previous leadership or management experience with responsibility for both team and business performance.
• Demonstrated ability to coach, develop, motivate, and hold employees accountable.
• Strong understanding of plumbing service operations and the day-to-day needs of a successful branch.
• Experience managing revenue, budgets, expenses, and profitability.
• Ability to understand KPIs, analyze performance data, and turn that information into action.
• Working knowledge of plumbing codes, safety requirements, and industry regulations.
• Strong communication, leadership, and interpersonal skills.
• High level of integrity, professionalism, ownership, and accountability.
• Strong organizational and time-management skills with the ability to balance multiple priorities.
• Comfortable making decisions and leading in a fast‑paced, growth‑focused environment.

Responsibilities

• Lead, coach, and develop plumbing service and installation teams to achieve individual and branch goals.
• Build a strong culture centered around accountability, teamwork, communication, and performance.
• Set clear expectations and provide consistent coaching, feedback, and recognition.
• Conduct regular performance conversations and help employees identify opportunities for continued growth.
• Partner with Talent Acquisition and HR to support hiring, onboarding, employee development, and retention.
• Ensure new team members receive the training, tools, leadership support, and clear expectations they need to be successful.
• Address performance concerns appropriately and hold team members accountable to company standards.
• Oversee the day-to-day operations of the Miami branch and ensure the team has what they need to perform at a high level.
• Manage staffing levels, technician scheduling, equipment, inventory, and other operational needs.
• Maintain a safe, organized, professional, and efficient branch environment.
• Ensure company processes, safety requirements, plumbing codes, and industry regulations are consistently followed.
• Identify operational challenges and implement solutions that improve efficiency and performance.
• Partner with other departments and company leadership to execute company initiatives and support continued growth.
• Take ownership of branch revenue, profitability, and overall business performance.
• Monitor key performance indicators and use data to identify trends, opportunities, and areas requiring action.
• Coach leaders and technicians around performance metrics and help connect individual performance to overall branch results.
• Review financial and operational performance regularly and develop action plans when results are below expectations.
• Manage branch expenses and identify opportunities to improve efficiency and control costs without sacrificing service or quality.
• Develop and execute strategies that support sustainable revenue growth and continued branch success.
• Create a culture where providing professional, high-quality service is the expectation on every call.
• Ensure technicians understand and consistently deliver Service Minds' customer service standards.
• Address escalated customer concerns promptly, professionally, and with a solution-focused approach.
• Review customer feedback and identify opportunities to improve service, strengthen customer relationships, and increase retention.

Skills

Leadership

Coaching

People management

KPIs analysis

Operations management

Budgeting

Profitability

Communication

Ownership

Time management

Decision making

Job description

Benjamin Franklin Plumbing is seeking an experienced Branch Manager to lead our Miami location, guiding plumbing service and installation teams and driving branch performance.

You will own people, operations, revenue growth, customer experience, and profitability, setting clear expectations and coaching across the organization. This role blends hands-on leadership with strategic oversight in a fast-paced, growth-focused environment.