Residential Operations Leader — Build a High-Performance Team

A-1 Door Company; Virginia (IL); Hybrid; USD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Health Insurance with Employer-Paid

Dental Insurance

Vision Insurance

Retirement Plan with Company Match

Paid Time Off

Paid Holidays

Parental Leave

Company-Paid Training & Development

Opportunities for Career Advancement

Zusammenfassung

A1 Door Company in Richmond, VA is seeking a Residential Operations Manager to lead our residential service operation. You will coach and develop the team, set clear expectations, monitor KPIs, and drive improvements across scheduling, capacity, and field execution.

This hands-on leadership role focuses on accountability, data-driven decision making, and delivering an exceptional customer experience. Join a growth‑minded, high‑performance culture.

Qualifikationen

• Experience leading residential service teams.
• Strong operational and problem-solving skills.
• Ability to manage performance via KPIs and clear goals.
• Excellent communication and organizational skills.
• Customer-service mindset and fast-paced decision making.

Aufgaben

• Lead, coach, and develop the residential service team.
• Set clear expectations and hold team members accountable for performance.
• Monitor KPIs and use data to identify opportunities for improvement.
• Optimize scheduling, technician capacity, and field execution.
• Collaborate with dispatch and office teams to keep daily operations running smoothly.
• Identify bottlenecks and implement solutions.
• Resolve escalated customer concerns and improve experience.
• Conduct performance conversations, coaching, and training.
• Ensure processes, policies, and standards are followed consistently.
• Communicate between technicians, office staff, and leadership.
• Foster a positive, high-performance culture.
• Drive continuous improvement across the residential operation.

Kenntnisse

Team leadership

KPI management

Operations scheduling

Data analysis

Customer service

Communication

Problem solving

Tools

Dispatch software

Scheduling software

Jobbeschreibung

A1 Door Company in Richmond, VA is seeking a Residential Operations Manager to lead our residential service operation. You will coach and develop the team, set clear expectations, monitor KPIs, and drive improvements across scheduling, capacity, and field execution.

This hands-on leadership role focuses on accountability, data-driven decision making, and delivering an exceptional customer experience. Join a growth‑minded, high‑performance culture.