Residential Mortgage Solutions Advisor

Bank of America; Flushing (MI); On-site; USD 74,501,000 - 88,340,000; Full time

Job summary

Bank of America in Flushing, NY is seeking a Mortgage Loan Originator to originate residential loans and HELOCs. You will present home lending solutions, collect documents, and guide clients through the loan process with proactive outreach and diligent follow-up.

You will balance sales goals with risk considerations, stay compliant with SAFE Act requirements, and collaborate with partners to deliver a superior client experience.

Qualifications

• Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.
• Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.

Responsibilities

• Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client’s life plan
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes the client’s financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client’s unique priorities
• Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Responds to client requests and makes referrals to appropriate internal partners based on client needsPartners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience

Skills

Client Management

Relationship Building

Pipeline Management

Credit & Risk Assessment

Attention to Detail

Communication

Problem Solving

Team Collaboration

Prospecting

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Flushing, NY is seeking a Mortgage Loan Originator to originate residential loans and HELOCs. You will present home lending solutions, collect documents, and guide clients through the loan process with proactive outreach and diligent follow-up.

You will balance sales goals with risk considerations, stay compliant with SAFE Act requirements, and collaborate with partners to deliver a superior client experience.