Residential Mitigation Project Manager

ServiceMaster RRH; Salem (OR); On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Monthly bonus/commission

Job summary

ServiceMaster RRH in Salem, OR seeks a Mitigation Project Manager to lead residential mitigation projects from assessment to completion, ensuring on-time, on-budget results to high standards. You’ll collaborate with homeowners, contractors, and insurance adjusters, and drive projects through every phase using Xactimate and other tools.

This role requires 2–10+ years in PM or supervisory roles, a bachelor’s degree or equivalent, a valid Oregon license, and a commitment to professional growth

Qualifications

• Bachelor’s degree or equivalent PM experience; disaster restoration preferred.
• 2–10+ years in PM or supervisory roles.
• Ability to pass background and pre-employment drug screening.
• Valid Oregon Driver’s License with a clean driving record.
• Adherence to Zero Tolerance policy and company policies.

Responsibilities

• Oversee residential mitigation projects from start to finish with stakeholders.
• Pursue leads to generate new mitigation business.
• Create a full client service schedule.
• Visit job sites and write estimates as needed.
• Use Xactimate to prepare estimates.
• Utilize estimating and job management software for docs.
• Schedule and coordinate with in-house and subcontracted technicians.
• Maintain professional communication with customers.
• Provide excellent service and build relationships with insurance adjusters.
• Manage documentation with third-party administrators and policyholders.
• Ensure profitability by managing costs and budgets.
• Follow SOPs to ensure successful job completion.
• Obtain Work Authorization forms and necessary docs.
• Collaborate with production teams to ensure quality service.
• Identify, hire, and develop technicians.
• Complete billing-related duties as assigned.
• Adhere to SLAs and document requirements.
• Log information in job file software and CRM notes.
• Stay up to date with required certifications and training.

Skills

Leadership

Organization

Adaptability

MS Office

CRM software

Xactimate

Estimating software

Project management

Education

Bachelor’s degree or equivalent

Tools

Xactimate

CRM software

Estimating software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Are you ready to lead impactful projects that restore residential properties after disasters?

As a Mitigation Project Manager at ServiceMaster, you’ll oversee the residential mitigation process—from the initial damage assessment to preventing further harm—ensuring exceptional results. You’ll collaborate with homeowners, contractors, and insurance adjusters, driving mitigation projects to completion on time, within budget, and up to ServiceMaster’s unparalleled standards. This is your chance to make a difference, mitigate future damage, and bring order to chaos with precision and expertise.

What You’ll Be Doing - Job Responsibilities:

• Overseeing residential mitigation projects from beginning to completion, including communication with in-house and outside parties involved in production aspects.
• Proactively seeking and pursuing leads for potential mitigation projects to generate new business.
• Creating a full schedule of services for our clients.
• Conducting job site visits and writing estimates as necessary.
• Using specified estimating software, such as Xactimate, to create job estimates.
• Utilizing all software programs necessary for job estimating and job management.
• Scheduling and communicating with a mix of in-house technicians and subcontractors.
• Maintaining constant and professional communication with customers.
• Providing excellent customer service and building relationships with insurance adjusters.
• Managing documentation with third-party administrators, insurance adjusters, and policyholders.
• Ensuring project profitability by managing costs and budgets effectively.
• Following established policies and standard operating procedures to ensure successful job completion.
• Obtaining signed Work Authorization forms and other necessary documentation to begin jobs.
• Collaborating with other production managers, job coordinators, and production teams to ensure high-quality service.
• Helping to identify, hire, and develop technicians.
• Completing billing-related duties as scheduled or assigned.
• Ensuring compliance with service level agreements and documentation requirements, facilitating feedback, and collecting required documents, photos, and CRM notes.
• Staying up to date with and meeting all service level agreements with ServiceMaster, third-party administrators, and insurance carriers.
• Properly logging information in company job file software and other documentation services as necessary for jobs.
• Utilizing personal protective equipment and self-care to protect against biohazardous contaminant exposure.
• Participating in training seminars and completing and maintaining required certifications.
• Performing all other duties as assigned.

What we’re looking for -

• Are a great leader with strong organizational skills, business acumen, and adaptability.
• Possess excellent judgment and humility while managing competing responsibilities.
• Are proficient with computers, including email, MS Office, CRM software, and Xactimate or similar estimating software.
• Have experience running your own projects/jobs as a project manager or supervisor, preferably in the disaster restoration industry.
• Demonstrate a commitment to personal and professional growth through training and certification completion.

What We Require Of You – Must-haves:

• Bachelor’s degree or equivalent project management experience (disaster restoration industry experience preferred, but not required).
• 2–10+ years of experience in project management or supervisory roles.
• Ability to pass background and pre-employment drug screening.
• A valid Oregon Driver’s License with a clean driving record.
• Adherence to ServiceMaster’s Zero Tolerance policy and all company personnel policies.

Benefits & Perks:

• Base Annual Salary: $5,500- 6k, depending on experience.
• Impressive Monthly Bonus / Commission Structure – with the opportunity to earn up to an additional $5k-$30k+ annually
• 401K Retirement Plan: Employer 3% contribution.
• Medical, Dental, and Vision Insurance.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $66,000.00 - $75,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.