Mitigation Project Manager

ServiceMaster RRH; Richland Hills (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Training & development

Opportunity for advancement

Job summary

ServiceMaster TEAM in Texas is seeking an experienced Lead Restoration Technician / Crew Chief to oversee field mitigation projects and lead restoration teams, ensuring drying, demolition and other restoration activities meet high standards. You will supervise techs, validate work quality, and coordinate with customers and insurers as needed.

You will work with customers, explain processes, and ensure documentation is accurate; training and leadership of junior staff are expected, with on-call

Qualifications

• Strong knowledge of restoration industry both with and without insurance.
• Valid Driver's License and satisfactory driving record.
• Able to work independently or lead a team.
• Exhibit professionalism, maturity, and the willingness to serve the customer.
• Experience managing teams of 2 or more.
• Experience with entering data using a tablet or mobile phone.
• Strong verbal and written communication skills.
• Strong problem solving and customer service skills.
• Must be able to prioritize activities and meet deadlines.
• Working on-call schedule is required.
• Certifications: ASD – Applied Structural Drying Technician; WRT – Water Damage Restoration Technician.

Responsibilities

• Retrieves work orders, checks route for travel, ensures equipment and supplies are loaded for the job.
• Completes assigned jobs according to company processes and maintains quality within budget.
• May monitor active residential/commercial jobs and communicate with customers.
• Maintains records of personnel and resources and communicates billable events.
• Inspects and scopes jobs onsite and works with appropriate individuals on scope.
• Documents loss with photos and uploads to system.
• May assist with estimates using Xactimate.
• Interfaces with adjusters and customers to resolve issues.
• Explains drying process and next steps to customers using printed materials.
• Prepares documentation to ensure insurance reimbursement.
• Mentors new technicians or operational team members.

Skills

Team leadership

Customer service

Verbal and written communication

Experience managing teams

Data entry on tablet/mobile

Education

WRT certification

ASD certification

Tools

Xactimate

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

ServiceMasterTEAM – Water, Fire & Smoke Damage Restoration; FULL SERVICE RESTORATION

At ServiceMaster TEAM, we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an experienced Lead Restoration Technician / Crew Chief with strong IICRC alignment to oversee field mitigation projects and lead restoration teams in accordance with IICRC.

Position Overview

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.

You may assist or be responsible for getting estimates and documentation to the appropriate people. You will need experience and proven knowledge within the restoration industry. You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• Inspect and scope jobs onsite-and works with the proper individuals on scope of job
• Document / review loss with clear and descriptive job photos and upload into operating system/software
• May assist with estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Job Requirements

• Strong knowledge of restoration industry both with and without insurance
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications:
• ASD – Applied Structural Drying Technician
• WRT – Water Damage Restoration Technician REQUIRED

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent Must Be Prepared To

• Move up to 50 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $23.00 - $26.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of the solution.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.