Project Manager/Estimator

ServiceMaster RRH; Crofton (MD); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Company vehicle

Company cell phone

Paid training and certifications

Job summary

ServiceMaster Restore - Crofton is seeking a hands-on Mitigation Project Manager/Estimator to lead field production, manage a team of technicians and drive restoration projects from start to finish. You will prepare estimates in Xactimate, review loss details, and communicate next steps clearly to homeowners and clients.

The role blends field work with leadership as the division grows, offering growth opportunities, training, and a company vehicle along with competitive pay and bonus potential.

Qualifications

• High school graduate or equivalent; college degree preferred.
• Strong knowledge of insurance restoration or construction industry.
• Valid driver's license and clean driving record.
• Ability to lead a team and work independently.
• Excellent customer service and communication skills.
• Experience managing teams of 2+ people.
• Experience with data entry on tablets or mobile devices.
• Certifications preferred: ASD, FSRT, OCT, WRT.

Responsibilities

• Retrieve work orders and check travel route; load equipment and arrive on site.
• Complete jobs per company processes within budget and quality standards.
• Monitor active jobs and communicate with customers.
• Maintain records of personnel and resources and billable events.
• Create estimates in applicable software.
• Inspect onsite and define scope of work with PM/Lead Tech.
• Document losses with photos and upload into the system.
• May write mitigation and reconstruction estimates in Xactimate.
• Explain drying processes and next steps to customers using printed materials.
• Interface with adjusters and customers to resolve issues.
• Ensure customer signatures and process payments when needed.
• Prepare documentation for insurance reimbursement.
• May train new technicians or key operational team members.

Skills

Customer Service

Project Management

Team Leadership

Communication

Technical Skills

Education

High school diploma or equivalent

College degree (preferred)

Tools

Xactimate

Job description

Responsive recruiter

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

ServiceMaster Restore - Crofton is a family owned franchise providing 24/7 emergency response services for water, fire, smoke, and storm damage. We help homeowners and businesses recover after unexpected property losses with urgency, professionalism, and compassion.

This role starts as a hands‑on position with field involvement and transitions into a leadership‑focused role as the division expands. We are looking for someone who can help build systems, manage projects, support business growth, and lead by example.

Position Overview

Mitigation Project Managers/Estimator lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job.

You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.

You will be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes. You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for creation of estimates in applicable software
• Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
• Document / review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Compensation & Benefits

• Salary + commission
• Paid holidays
• Company vehicle
• Company cell phone
• Paid training and certifications
• Full-time and part-time opportunities available
• Strong long-term growth opportunity within the company

Job Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications preferred:
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent Must Be Prepared To

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to

Compensation: $55,000.00 - $68,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.