Residential Mental Health Programs Leader

Arundel Lodge Behavioral Health; Edgewater (MD); On-site; USD 75,000 - 110,000; Full time

Job summary

Arundel Lodge is seeking a compassionate, organized Residential Manager to oversee the Residential Rehabilitation Program. The role leads Program Managers, ensures person-centered, recovery-oriented services, and upholds staffing, documentation, safety, and regulatory requirements.

The position reports to the Rehabilitation Director and collaborates with clinical providers and multiple departments to promote client independence, community integration, and high-quality care.

Qualifications

• Bachelor's degree in Psychology, Social Work, Human Services, or a related field preferred.
• Certified Psychiatric Rehabilitation Practitioner (CPRP) credential preferred.
• Experience working in psychiatric rehabilitation required.
• Previous supervisory or management experience in behavioral health, psychiatric rehabilitation, residential services, or related human services setting preferred.
• Knowledge of recovery-oriented and person-centered psychiatric rehabilitation practices.

Responsibilities

• Directly supervise assigned Program Managers through regular supervision, coaching, leadership development, performance evaluation, and clear performance expectations.
• Provide oversight and accountability for day-to-day residential operations, including staffing, documentation, service delivery, client care, medication processes, safety, facilities, communication, and regulatory requirements.
• Monitor program performance through audits, site visits, reports, incident information, staffing data, documentation, billing information, and other performance indicators.
• Identify performance trends, deficiencies, and operational concerns; establish corrective expectations and monitor progress toward resolution.
• Escalate significant or systemic concerns to the Rehabilitation Director.
• Provide management-level oversight of staffing, including vacancies, coverage, call-outs, overtime, turnover, and other workforce concerns.
• Support Program Managers with complex staffing and personnel matters and collaborate with Human Resources and Recruitment as appropriate.
• Provide management coverage and support during Program Manager vacancies or extended absences.
• Monitor documentation, service delivery, and billing performance and ensure deficiencies are addressed through coaching, training, corrective action, or other interventions.
• Ensure programs provide person-centered, recovery-oriented psychiatric rehabilitation services that promote independence, recovery, community integration, and development of daily living skills.
• Provide oversight of significant medication, pharmacy, medical coordination, and client-care concerns.
• Coordinate with clinical providers, Health Home, pharmacy providers, and other service providers as needed.
• Maintain oversight of residential homes, vehicles, facilities, environmental and safety concerns, emergency preparedness, and security systems.
• Review significant incidents and safety concerns, ensure appropriate corrective actions are completed, and monitor patterns and trends.
• Maintain working knowledge of applicable residential rehabilitation requirements and ensure programs comply with COMAR, Medicaid, CARF, contractual, and agency requirements.
• Support regulatory and accreditation readiness and ensure corrective actions from inspections, audits, and compliance reviews are implemented and sustained.
• Provide management oversight of residential referrals, admissions, transitions, and discharges.
• Collaborate with OMHC, community-based psychiatric rehabilitation programs, Health Home, Supported Employment, Compliance/Quality Assurance, Human Resources, Facilities, Finance, and other departments.
• Participate in Residential leadership, interdisciplinary, and agency meetings as appropriate.
• Promote consistency across Residential Rehabilitation programs by supporting common policies, systems, expectations, and performance standards.
• Participate in special projects and perform other related duties as assigned.

Skills

Leadership

Organization

Communication

Problem-solving

Supervision

Documentation

Time management

Driver's license

Education

Bachelor's degree in Psychology or related field

CPRP credential (preferred)

Job description

Arundel Lodge is seeking a compassionate, organized Residential Manager to oversee the Residential Rehabilitation Program. The role leads Program Managers, ensures person-centered, recovery-oriented services, and upholds staffing, documentation, safety, and regulatory requirements.

The position reports to the Rehabilitation Director and collaborates with clinical providers and multiple departments to promote client independence, community integration, and high-quality care.