Residential Manager Youth Program

The Guild for Human Services; Waltham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Guild for Human Services is seeking a dedicated professional to manage daily operations, staff supervision, and resident support at Willow House. The role focuses on empowering individuals with intellectual disabilities, ensuring an enriched quality of life, meaningful community participation, and a safe, well-maintained home environment.

The successful candidate will oversee staff scheduling, hiring, and evaluations, manage household finances, medical needs, and regulatory documentation

Qualifications

• Bachelor’s degree in special education, psychology, human services or related field preferred.
• Strong oral and written communication skills in English.
• At least 1 year of residential management experience and 2 years direct support experience with developmental disabilities population.
• Excellent organization and time management skills.
• Reliable transportation to multiple residential locations in Massachusetts.
• MAP certification or ability to pass MAP within first 90 days.
• Must undergo background record check requirements.

Responsibilities

• Directly schedule, monitor, supervise, and evaluate all staff within the assigned residence.
• Participate in the hiring, interviewing and disciplinary action processes.
• Provide residents with an enriched quality of life in their community.
• Ensure residential data collection systems, logs and records are up to date.
• Oversee day-to-day cleanliness and upkeep of the home and identify repairs.
• Oversee expenditures for household and health-related supplies.
• Complete reports and assessments using HCSIS (DDS) and E-SPED (DEEC).
• Administer and record medications in compliance with MAP, and coordinate with pharmacy/nursing.
• Develop ISP/IEP components for residents and ensure timely submission.
• Monitor progress toward ISP/IEP goals on a quarterly basis.
• Coordinate Doctors’ appointments and medical needs with nursing.
• Maintain communication with families, day programs, and external agencies weekly.

Skills

Effective communication

Organization & time management

Supervisory skills

Driver's license

MAP coordination

Microsoft Office

Education

Bachelor’s degree in special education, psychology, human services or related field

Tools

Microsoft Office Suite

Job description

Willow House

Brief Description

Willow House

Mission

The mission of The Guild for Human Services is to educate, encourage and empower individuals with intellectual disabilities so they may achieve their full potential to lead high-quality lives and participate meaningfully in the community.

At The Guild you can join a workforce of creative, dedicated, and passionate employees working every day to enhance the lives of youth and adults with intellectual disabilities and other challenges.

Primary Job Responsibilities

• Directly schedule, monitor, supervise, and evaluate all staff within the assigned residence.
• Participate in the hiring, interviewing and disciplinary action processes.
• Provide the individuals who reside in the home an enriched quality of life in their community.
• Ensure that all residential data collection systems, logs and records are up to date.
• Ensure the upkeep of the home by overseeing day to day cleanliness and identifying repairs.
• Oversee the homes food, supply and community activity expenditures, (DCF) clothing and personal needs expenditures and/or individuals’ personal household accounts.
• Oversee usage, ordering and purchasing of individual household and health related supplies.
• Complete all required reports and assessments using HCSIS (DDS) and E-SPED (DEEC.)
• Ensure all incident reports, restraint reports and other documentation is completed related to all residential events and follow up on per Guild policy and the appropriate regulations.
• Administer and record individuals’ medications in compliance with MAP.
• Ensure all staff in the home administer and record individuals’ medications in compliance with MAP.
• Ensure the development of the residential portion of ISP/IEP and subsequent reports designed to best meet the needs of each individual and ensure that they are turned in on schedule.
• Ensure the implementation of all ISP/IEP objectives and related residential services for individuals who reside in the home.
• Monitor individual’s progress to ensure that goals are appropriate on at least a quarterly basis.
• Ensure that data sheets for ISP/IEP objectives are completed according to schedule and are updated as needed.
• Coordinate and take individuals to Doctors’ appointments in collaboration with nursing.
• Monitor all the individuals’ medications and coordinate with the pharmacy (or nursing in school aged programs) if orders are needed.
• Facilitate communication between the home and day program(s) Facilitate communication within the home among staff persons working different shifts.
• Communicate with parents/guardians, family members, stakeholder agency representatives (DCF, DDS) on at least a weekly basis regarding individuals, their progress and their needs including sharing staffing information about the home and a schedule of both house and individual activities.
• Be flexible; available to assist other residences.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in special education, psychology, human services or related field preferred;
• A high degree of effective oral and written communications skills in English
• At least one year of residential management experience and two years direct support experience with developmental disabilities population required.
• Excellent organization and time management skills.
• Reliable transportation to multiple residential locations in Massachusetts
• Proficiency in Microsoft Office Suite
• Ability to demonstrate supervisor and administrative skills
• A valid driver's license
• Must undergo background record check requirements.
• MAP certification or ability to pass MAP within first 90 days.
• Physical and mental capacity to work in stressful situations and de-escalate individuals who have limited cognition and complex needs.

Summary

Role Overview

The Guild for Human Services is seeking a dedicated professional to manage daily operations, staff supervision, and resident support at Maple House. This role is focused on empowering individuals with intellectual disabilities, ensuring they experience an enriched quality of life, meaningful community participation, and a safe, well-maintained home environment.

Key Responsibilities

The successful candidate will oversee residential staff—including hiring, scheduling, and evaluations—while managing household finances, medical needs, and regulatory documentation through systems like HCSIS and E-SPED. Additional core duties include ensuring compliance with MAP medication administration, coordinating healthcare appointments, implementing ISP/IEP objectives, and maintaining active communication with families, day programs, and external agencies.