Residential Leasing & Service Specialist I

Bridge Property Management; Charlotte (NC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Accident Insurance

Short Term Disability

Life Insurance

Long-Term Disability

Mental Health & Well-Being service

401K matching

Paid Time Off

Paid Holidays

Parental Leave

Tuition Reimbursement

Job summary

Bridge Property Management is seeking a Leasing and Service Professional, Level 1 to generate leases, deliver an exceptional prospect experience, and support resident satisfaction. You will help the community achieve occupancy, revenue, and retention goals.

You will greet and qualify prospects, conduct tours, explain floor plans and policies, process applications, and maintain accurate records in the PM system. Weekend availability may be required, with a focus on service and sales excellence.

Qualifications

• Strong verbal communication, interpersonal, and closing skills.
• Leasing, sales, hospitality, retail, or customer service experience preferred
• Knowledge of Fair Housing practices (preferred)
• Experience with CRM, OneSite, Yardi, Entrata, or similar systems (preferred)

Responsibilities

• Greet, qualify, and follow up with prospective residents
• Conduct apartment and community tours tailored to prospect needs
• Explain floor plans, pricing, amenities, lease terms, and community policies
• Process guest cards, applications, and leasing paperwork accurately and timely
• Maintain lead, traffic, and prospect follow-up records in the property management system
• Support resident move-ins, renewals, and general customer service needs
• Participate in marketing outreach, resident events, and social media/community promotion
• Maintain professional presentation of the leasing office, model units, and tour paths
• Comply with Fair Housing and all company policies
• Maintain closing ratio in accordance to company standards and performance expectations

Skills

Closing skills

Verbal communication

Interpersonal skills

Customer service

Weekend availability

Education

High school diploma or GED

Tools

CRM systems

OneSite

Yardi

Entrata

Job description

Bridge Property Management is seeking a Leasing and Service Professional, Level 1 to generate leases, deliver an exceptional prospect experience, and support resident satisfaction. You will help the community achieve occupancy, revenue, and retention goals.

You will greet and qualify prospects, conduct tours, explain floor plans and policies, process applications, and maintain accurate records in the PM system. Weekend availability may be required, with a focus on service and sales excellence.