Residential Leasing & Customer Experience Specialist

Paycom - ATS; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

REEP Residential in San Antonio, TX is seeking a Leasing Specialist to lease apartment homes, deliver exceptional customer service, and support daily operations of the community. This role focuses on driving occupancy, resident retention, and creating a welcoming experience for prospects and residents.

You will conduct property tours, respond to inquiries, process applications, maintain leasing records, and contribute to marketing efforts while upholding Fair Housing policies and professional

Qualifications

• Education: High School Diploma or GED required.
• Experience: Previous leasing, sales, or customer service experience preferred.

Responsibilities

• Conduct property tours and present apartment homes in a professional and engaging manner.
• Respond to phone, email, and walk-in inquiries promptly and professionally.
• Follow up with prospects to convert leads into executed leases.
• Process rental applications and prepare lease documentation accurately.
• Maintain knowledge of market conditions and competitor pricing.
• Provide excellent customer service to current and prospective residents.
• Assist with move-in and renewal processes.
• Address resident inquiries and elevate concerns appropriately.
• Promote resident retention initiatives and community engagement efforts.
• Maintain accurate leasing records and prospect traffic logs.
• Assist with posting notices and completing administrative paperwork as directed.
• Support marketing initiatives including outreach and digital platforms.
• Maintain cleanliness and professional appearance of leasing office and model units.
• Support rent collection efforts and assist with delinquency communication as directed.

Skills

Sales & closing

Communication skills

Customer focus

Time management

CRM experience

Education

High School Diploma or GED

Tools

ResMan

Yardi

AppFolio

Job description

REEP Residential in San Antonio, TX is seeking a Leasing Specialist to lease apartment homes, deliver exceptional customer service, and support daily operations of the community. This role focuses on driving occupancy, resident retention, and creating a welcoming experience for prospects and residents.

You will conduct property tours, respond to inquiries, process applications, maintain leasing records, and contribute to marketing efforts while upholding Fair Housing policies and professional