Residential Installation Technician

CPI Security; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company fuel card

Company equipment provided (vehicle, i

iPhone, iPad)

Comprehensive and ongoing training

Company-paid holidays and PTO

Medical, dental, vision, 401(k) with 9

Disability and life insurance

Free monitored security system after 3

Job summary

CPI Security in Wilmington, NC is seeking a Residential Installation Technician to install home security systems for residential customers. You’ll follow job specs, test performance, educate clients, and ensure seamless handover after installation. This role emphasizes safety, professionalism, and building trust with homeowners.

You will contribute to customer satisfaction while identifying opportunities to add features and services, and supporting the training of newer technicians.

Qualifications

• High School Diploma or equivalent.
• Experience with construction, cable installation, or low voltage systems is a plus.
• Strong customer service skills with the ability to handle payments and complete paperwork.
• Must be detail-oriented, capable of following technical instructions, and safety-conscious.

Responsibilities

• Install security systems for residential clients per specs.
• Provide excellent customer service and build positive relationships.
• Follow wiring diagrams, hookup procedures, and safety standards.
• Conduct tests to verify system performance and train customers.
• Maintain inventory, process paperwork, and assist in training new technicians.

Skills

Customer service

Attention to detail

Safety-conscious

Professional communication

Payment handling

Education

High School Diploma or equivalent

Tools

Wiring diagrams

Low voltage systems

Security installation tools

Job description

We are seeking a Residential Installation Technician in Wilmington, NC to join our team! In this role, you'll be responsible for installing our state-of-the-art home security solutions for residential customers. This is an excellent opportunity to earn performance-based income while providing a valuable service and offering additional products to our customers

What You’ll Do:

• Install security systems for residential clients according to job specifications and customer needs
• Provide excellent customer service by establishing positive relationships and offering solutions to enhance their security experience
• Follow wiring diagrams, hook-up procedures, and safety standards to ensure quality installations
• Conduct tests to verify system performance and instruct customers on using the equipment
• Maintain inventory, process paperwork, and support the training of new installation technicians

What We’re Looking For:

• High School Diploma or equivalent
• Experience with construction, cable installation, or low voltage systems is a plus
• Strong customer service skills with the ability to handle payments and complete accurate paperwork
• Must be detail-oriented, capable of following technical instructions, and safety-conscious
• Ability to represent the company professionally and maintain product knowledge, including features, pricing, and promotions

What’s In It For You:

• $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission)
• Career mobility opportunities—this is more than just a job!
• Company fuel card, company equipment provided (i.e. vehicle, iphone, ipad)
• Comprehensive and on-going training when you start, includes leadership development.
• Engaging and fun company culture that succeeds through diversity.
• Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
• Free monitored security system after 90 days.