Residential Install Scheduler & Projects Coordinator

SUTTON BROS INC; Kernersville (NC); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Supplemental Life Insurance

Short-Term Disability

401(k) Retirement Plan with Company M​

Paid Time Off

Weekly Pay

Career Development Opportunities

Company-Supported Training

Job summary

Sutton Brothers in Kernersville, NC is seeking a highly organized Install Coordinator to support our residential new construction team. You will manage scheduling, communication, documentation, and coordination for multiple plumbing projects.

The ideal candidate has 2+ years in construction coordination, experience with ServiceTitan, strong Excel skills, and the ability to balance day‑to‑day tasks with longer‑term planning in a fast‑paced environment.

Qualifications

• 2+ years of experience in construction coordination, dispatching, or project admin role (plumbing or HVAC preferred).
• Familiarity with ServiceTitan or similar field service management software.
• Excellent organizational skills with high attention to detail.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and priorities in a deadline-driven environment.
• Proficiency in Microsoft Excel and other spreadsheet-based systems.
• Experience working with residential homebuilders and homeowners preferred.
• Basic understanding of permitting and inspection processes is a plus.

Responsibilities

• Maintain and distribute 2-week scheduling plans (Monday and Wednesday updates).
• Schedule all install and warranty jobs in ServiceTitan.
• Review job notes and technician activity from the previous day.
• Enter and review payroll and technician timesheets (primarily on Mondays).
• Coordinate and schedule warranty work and service requests.
• Request and manage utility locates.
• Manage invoices and all permit-related documentation.
• Create new projects in ServiceTitan and initiate project workflows.
• Purchase permits and track inspection requirements.
• Review inspections from the previous day; call in new inspections as needed.
• Communicate regularly with builders and homeowners to coordinate installations, address concerns, and ensure schedule adherence.
• Assist employees with issues related to Paycom (Sutton team) and Paychex Flex (TRT team), as well as ServiceTitan access/support.
• Update all inspection tracking sheets and master builder spreadsheets to reflect job progress and inspection status.
• Create ServiceTitan accounts for new employees and help onboard them into scheduling systems.
• Ensure all installation jobs are properly closed out at the end of each day with complete documentation and accurate status updates.

Skills

Construction coordination

Dispatching

Project administration

ServiceTitan

Excel

Communication

Multi-tasking

Spanish

Education

High school diploma or GED

Associate degree or technical training

Tools

ServiceTitan

Paycom

Paychex Flex

Job description

Sutton Brothers in Kernersville, NC is seeking a highly organized Install Coordinator to support our residential new construction team. You will manage scheduling, communication, documentation, and coordination for multiple plumbing projects.

The ideal candidate has 2+ years in construction coordination, experience with ServiceTitan, strong Excel skills, and the ability to balance day‑to‑day tasks with longer‑term planning in a fast‑paced environment.