Residential FTTH Field Ops Supervisor - Lead & Develop Team

Ezee Fiber; Elk Grove Village (IL); Presencial; USD 80.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Medical, dental, vision benefits

401(k) with company match

Paid time off

Descripción de la vacante

Ezee Fiber is seeking a Supervisor, Field Ops - Residential to lead and support field technicians delivering FTTH services across designated markets. This role ensures safety, quality, productivity, and high customer satisfaction by coordinating with dispatch, construction, engineering, and customer experience teams.

The ideal candidate has strong fiber installation knowledge, leadership experience, and a proven ability to drive performance in a fast-paced environment.

Formación

• Education and Experience Requirements: HS diploma or GED; associate degree or tech cert preferred; 3+ years in residential telecom/FTTH; 1–3 years in lead role.
• Strong fiber installation, troubleshooting, and residential service knowledge.
• Understanding of FTTH networks, drops, ONTs, wiring, and service activation.

Responsabilidades

• Lead, coach, and support residential field technicians and contractors delivering FTTH services.
• Conduct ride-alongs, site audits, and performance evaluations.
• Provide feedback and corrective actions to meet performance expectations.
• Support onboarding, training, and skill development for team members.
• Oversee daily installation, service, and trouble-ticket activities.
• Monitor productivity, dispatch efficiency, and service levels.

Conocimientos

Field leadership

Coaching

Team motivation

FTTH knowledge

Customer service

Mobile tools

Educación

High school diploma or GED

Associate degree or technical cert in telecom/electronics

Herramientas

Ticketing systems

Mobile workforce apps

Descripción del empleo

Ezee Fiber is seeking a Supervisor, Field Ops - Residential to lead and support field technicians delivering FTTH services across designated markets. This role ensures safety, quality, productivity, and high customer satisfaction by coordinating with dispatch, construction, engineering, and customer experience teams.

The ideal candidate has strong fiber installation knowledge, leadership experience, and a proven ability to drive performance in a fast-paced environment.