Residential Front Desk & Safety Coordinator

Acmh; New York (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

ACMH in Queens Village is seeking a Front Desk Monitor to supervise entry/exit, greet residents and visitors, and maintain a calm lobby during Monday–Friday, 7:00am–3:00pm. You will take telephone messages, distribute resident mail, document incidents in the Front Desk Logbook, monitor medication self-administration, and coordinate with on-call staff during emergencies.

Applicants should have a high school diploma, strong people skills, and a willingness to work across ACMH residential

Qualifications

• High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position.

Responsibilities

• Monitors the entry and egress of building residents and guests.
• Responsible for taking telephone messages for the residents and staff of the building.
• Responsible for the distribution of resident mail.
• Provides the first line of defense in case of emergencies; assists with crisis intervention and building evacuation.
• Conducts building rounds throughout shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication, according to program policy and procedures.
• Report incidents or behavioral changes in residents to on-call staff.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
• Duties as assigned by supervisor.

Job description

ACMH in Queens Village is seeking a Front Desk Monitor to supervise entry/exit, greet residents and visitors, and maintain a calm lobby during Monday–Friday, 7:00am–3:00pm. You will take telephone messages, distribute resident mail, document incidents in the Front Desk Logbook, monitor medication self-administration, and coordinate with on-call staff during emergencies.

Applicants should have a high school diploma, strong people skills, and a willingness to work across ACMH residential