Residential Field Technician

AppleOne Employment Services; Irvine (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Training pay

Company vehicle

Gas card

Medical, dental & vision

401(k) with match

Phone & tablet

Job summary

AppleOne Employment Services is seeking a Residential Field Technician for an Irvine, CA role. You will travel to homes across Orange County to diagnose and service garage door systems, explain options, and close service opportunities with homeowners.

The role emphasizes hands-on repairs, a consultative sales approach, and independence in a field-based setting. Training is provided with competitive compensation and benefits.

Qualifications

• Diagnose residential garage door system issues and recommend repairs or replacement.
• Complete hands-on field repairs and service work at customer homes.
• Present service options, estimates, and recommendations professionally.
• Manage daily field appointments with accurate documentation.

Responsibilities

• Travel to residential appointments across Orange County to inspect and service garage door systems.
• Explain findings, repair needs, pricing, warranties and options clearly to homeowners.
• Present repair options using a good/better/best approach.
• Complete approved repairs safely while upholding quality and customer satisfaction.
• Collect payment, document work, and maintain team communication.
• Build trust with homeowners through professionalism and reliability.

Skills

Mechanical aptitude

Customer service

Communication skills

Self-motivated

Time management

Job description

Job Summary

A growing home services company in Orange County is hiring a Residential Field Technician for a direct hire opportunity based in Irvine, CA. This customer-facing field role is ideal for a mechanically inclined professional who enjoys troubleshooting, working with tools, meeting homeowners, and being rewarded for strong performance. This company offers paid training, field coaching, a supportive team environment, and a clear path to high earning potential through commission-based compensation. Technicians receive hands-on technical training, ride-alongs with experienced team members, and ongoing support to build both service and sales skills. This is a strong opportunity for someone who wants independence in the field, positive leadership, and the ability to grow within the residential service industry.

Key Responsibilities

• Travel to residential customer appointments throughout Orange County to inspect, diagnose, and service garage door systems, openers, hardware, and related components.
• Explain findings, repair needs, pricing, warranties, and service options to homeowners in a clear, professional, and consultative manner.
• Present repair and replacement solutions using a customer-focused “good, better, best” approach.
• Complete approved repair and service work efficiently while maintaining quality, safety, and customer satisfaction standards.
• Collect payment, document completed work, and maintain strong communication with the team throughout the day.
• Build trust with homeowners through professionalism, reliability, and a positive customer service experience.

Compensation and Benefits

• Direct hire opportunity.
• Training pay: $25 per hour for up to 8 weeks.
• After training: 100% commission-based compensation.
• Commission structure: 15% to 20% of net sales.
• Average earning potential: $80,000 to $120,000+ per year.
• Monday through Friday training schedule.
• Company vehicle provided with take-home privileges after successful completion of training and applicable probationary period.
• Gas card.
• Company cell phone.
• Company tablet.
• Independent field-based schedule with direct-to-home appointments.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Company-paid life and AD&D insurance.
• HSA/FSA options.
• Employee assistance program.
• Employee discounts and additional perks.

Required Qualifications and Skills

• Diagnose residential garage door system issues and recommend appropriate repair or replacement solutions.
• Complete hands-on field repairs and service work at customer homes.
• Present service options, estimates, and recommendations in a professional sales and customer service environment.
• Manage daily field appointments independently while maintaining accurate documentation and communication.
• 1 to 2 years of relevant experience preferred in field service, customer service, mechanical work, sales, or a related hands-on role.
• Strong mechanical aptitude and comfort working with tools and mechanical systems.
• Customer service experience with a professional, friendly, and trustworthy approach.
• Comfortable entering customers’ homes and communicating directly with homeowners.
• Strong verbal communication skills with the ability to explain problems, options, and solutions clearly.
• Comfortable with sales conversations, upselling, recommending improvements, and closing service opportunities.
• Self-motivated, dependable, and able to work independently in a field-based environment.
• Strong problem-solving skills, attention to detail, and commitment to quality work.
• Reliable transportation and ability to travel throughout Orange County.
• Valid driver’s license with an acceptable driving record.
• No prior garage door experience required.

Preferred Qualifications

• Experience as a residential service technician, field technician, or home services technician.
• Background in pest control, HVAC, electrical, plumbing, appliance repair, window service, door installation, cable, internet, or telecommunications field service.
• Previous experience in door-to-door sales, canvassing, in-home sales, or consultative service sales.
• Experience troubleshooting customer issues and recommending repair, replacement, or upgrade solutions.
• Prior garage door service, installation, or repair experience is helpful but not required.

Equal Opportunity Employer / Disabled / Protected Veterans

• The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
• We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
• AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
• We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.