Residential Electrical Service Manager

Jobot; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobot is seeking a Residential Electrical Service Manager in Raleigh, NC to lead and support our electrical service operations. The candidate will oversee Technicians, manage day‑to‑day service activities, and drive department performance using ServiceTitan for scheduling, tracking, and reporting.

The ideal candidate holds an Active NC Electrical Contractor License and has hands‑on ServiceTitan experience, with a track record of delivering quality workmanship and exceptional customer service.

Qualifications

• Active North Carolina Electrical Contractor License, Qualifying Residential or Higher Classification.
• Hands‑On ServiceTitan experience with the ability to manage daily service operations independently.
• Experience with residential electrical service and troubleshooting.

Responsibilities

• Oversee Daily Residential Electrical Service Operations
• Lead, Support, and Develop Electrical Service Technicians
• Utilize ServiceTitan for service operations, scheduling, job tracking, and reporting
• Monitor technician productivity and department performance
• Provide technical support for residential electrical service and repairs
• Ensure quality workmanship and customer satisfaction
• Support department growth and operational improvements
• Work with leadership to improve service efficiency and team performance

Skills

ServiceTitan

Leadership

Electrical license

Customer service

Tools

ServiceTitan

Job description

Residential Electrical Service Manager

$70000 - $90000 per year | Raleigh, NC | On-site | Permanent

A bit about us:

We are a growing Residential Home Services company serving Raleigh, NC and the surrounding communities. Our team focuses on providing quality Residential Electrical Services, Repairs, and Installations while delivering exceptional customer service.

Why join us?

• Competitive Base Salary DOE ($70k–$90k DOE) + Performance-Based Bonus
• Generous PTO + Paid Holidays + Overtime Opportunities
• Comprehensive Benefits Package (Medical, Dental, Vision)
• Continued Training and Career Growth
• Company Vehicle and Gas Card
• 401(k) with Company Match
• Additional Weekly Electrical License Bonus
• Opportunity to Lead and Grow an Electrical Service Department
• More!

Job Details

We are looking for a Residential Electrical Service Manager to lead and support our Electrical Service operations throughout the Raleigh market. The ideal candidate will have hands‑on Residential Electrical experience, strong leadership abilities, and extensive working knowledge of ServiceTitan.

This position will involve overseeing Technicians, supporting day‑to‑day service operations, and helping improve overall department performance.

Responsibilities:

• Oversee Daily Residential Electrical Service Operations
• Lead, Support, and Develop Electrical Service Technicians
• Utilize ServiceTitan for Service Operations, Scheduling, Job Tracking, and Reporting
• Monitor Technician Productivity and Department Performance
• Provide Technical Support for Residential Electrical Service and Repairs
• Ensure Quality Workmanship and Customer Satisfaction
• Support Department Growth and Operational Improvements
• Work with Leadership to Improve Service Efficiency and Team Performance

Must Have:

• Active North Carolina Electrical Contractor License, Qualifying Residential or Higher Classification
• Hands‑On ServiceTitan Experience with the ability to Manage Daily Service Operations Independently

Nice to Have:

• Residential Electrical Service and Troubleshooting Experience
• Previous Electrical Service Management or Supervisory Experience
• Experience Leading, Training, and Developing Electrical Service Technicians
• Knowledge of Residential Electrical Codes and Safety Standards
• Experience Managing Service Department Revenue and Performance Metrics
• Experience with Scheduling, Dispatching, and Field Service Operations
• Background in Residential Home Services or Multi‑Trade Service Companies
• Strong Leadership, Communication, and Customer Service Skills

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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