Residential Electrical Dept. Lead & Growth Manager

Bassett Services, LLC; Plainfield (IN); Presencial; USD 95.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonus

Benefits package

Descripción de la vacante

Bassett Services, LLC is seeking an Electrical Department Manager to lead and grow our residential electrical team in the Greater Indianapolis area. You will coach electricians, manage daily operations, and drive performance while maintaining a strong focus on safety and customer satisfaction.

The role requires hands-on leadership, field presence, and collaboration with dispatch, service, and sales to meet company objectives and support ongoing growth across our Indianapolis market.

Formación

• Proven leadership in residential electrical services or related field.
• Strong knowledge of residential service operations and safety standards.
• Ability to recruit, coach, and develop talent while driving performance.

Responsabilidades

• Lead and develop a team of residential electricians to meet performance goals and deliver service excellence.
• Recruit, onboard, and develop electrical talent to support growth.
• Foster accountability, teamwork, safety, and customer satisfaction.
• Oversee daily electrical service operations with efficient scheduling and quality workmanship.
• Monitor KPIs to improve department performance, revenue, profitability, and customer experience.
• Coordinate with leadership, dispatch, service, and sales to align objectives.
• Conduct ride-alongs, field audits, and site visits to support development and QA.
• Ensure licensing, code compliance, and safety policy adherence.
• Manage customer escalations and ensure timely, professional resolution.
• Identify operational improvements to boost efficiency and productivity.
• Lead by example and support field and office teams.

Conocimientos

Leadership

Residential electrical ops

Influence & motivation

Communication

Problem solving

Customer focus

Electrical safety knowledge

Multi-priority management

ServiceTitan experience

Hands-on field leadership

Herramientas

ServiceTitan

Descripción del empleo

Bassett Services, LLC is seeking an Electrical Department Manager to lead and grow our residential electrical team in the Greater Indianapolis area. You will coach electricians, manage daily operations, and drive performance while maintaining a strong focus on safety and customer satisfaction.

The role requires hands-on leadership, field presence, and collaboration with dispatch, service, and sales to meet company objectives and support ongoing growth across our Indianapolis market.