Residential Electrical Operations Lead

Bassett Services, LLC; Plainfield (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Bassett Services, LLC in the Greater Indianapolis area is seeking an Electrical Department Manager to lead and grow our residential electrical team. You will supervise field crews, drive performance, and help recruit and develop talent while implementing processes that deliver exceptional service.

This role combines hands-on field leadership with strategic operations, focusing on safety, licensing compliance, KPI oversight, and cross-functional collaboration with dispatch, sales, and customer

Qualifications

• Leadership experience in residential electrical services or field operations.
• Strong communication and relationship-building skills.
• Knowledge of electrical safety standards and licensing requirements.
• Ability to manage multiple priorities and develop others.
• Experience with field service management software (ServiceTitan) preferred.

Responsibilities

• Lead and develop a team of residential electricians to meet goals and service quality.
• Recruit, hire, onboard, and develop electrical talent.
• Foster accountability, teamwork, safety, and customer satisfaction.
• Oversee daily electrical service operations with scheduling and quality.
• Monitor KPIs to improve performance, revenue, and customer experience.
• Collaborate with leadership, dispatch, customer service, and sales.
• Conduct ride-alongs and site visits for development and QA.
• Ensure safety, licensing, code compliance, and policy adherence.
• Resolve customer escalations professionally.
• Support field and office teams as a hands-on leader.
• Develop future leaders and scale the department.

Skills

Leadership experience

Residential electrical services

Communication skills

Problem-solving

Safety compliance

Tools

ServiceTitan

Job description

Bassett Services, LLC in the Greater Indianapolis area is seeking an Electrical Department Manager to lead and grow our residential electrical team. You will supervise field crews, drive performance, and help recruit and develop talent while implementing processes that deliver exceptional service.

This role combines hands-on field leadership with strategic operations, focusing on safety, licensing compliance, KPI oversight, and cross-functional collaboration with dispatch, sales, and customer