Residential Drain Specialist — Diagnostics & Cleaning

Call-the-Be; Leffingwell (CT); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical & Vision Insurance

401(k) Matching

Ongoing Training

Paid Holidays & PTO

Disability & Life Insurance

Job summary

Call The Bee is seeking a Residential Drain Technician to perform thorough residential drain cleaning, sewer line diagnostics, and preventative maintenance in a customer‑facing role. You will diagnose issues, communicate options, and provide accurate estimates while upholding safety standards and local codes.

Join a growing team that values technical growth, reliable service, and a positive customer experience. A valid driver’s license and experience with drain cleaning tools are preferred.

Qualifications

• 2–3+ years of experience in drain cleaning or related residential service role.
• Experience with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools.
• Experience with Service Titan or similar field‑service software preferred.
• Strong ability to communicate clearly with customers and team members.
• Valid driver’s license with a clean driving record.

Responsibilities

• Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
• Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
• Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
• Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
• Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
• Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.
• Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
• Equipment Care & Safety – Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
• Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

Skills

Customer communication

Attention to detail

Customer-focused mindset

Driver’s license

Tools

Cable machines

High-pressure jetters

Sewer cameras

Locators

Service Titan

Job description

Call The Bee is seeking a Residential Drain Technician to perform thorough residential drain cleaning, sewer line diagnostics, and preventative maintenance in a customer‑facing role. You will diagnose issues, communicate options, and provide accurate estimates while upholding safety standards and local codes.

Join a growing team that values technical growth, reliable service, and a positive customer experience. A valid driver’s license and experience with drain cleaning tools are preferred.