Drain Service Technician

Norse Home Solutions; Minnesota; On-site; USD 42,000 - 62,000; Full time

Job summary

Norse Home Solutions in Minnesota is seeking a Residential Drain Service Technician to diagnose, clear, and maintain home drainage systems, ensuring safe, efficient operation for homeowners.

Responsibilities include using snakes, hydro-jetting, and camera inspections to identify and clear blockages, repairing or replacing damaged pipes, and educating customers on proper maintenance while documenting all work for service history.

Qualifications

• Strong mechanical aptitude and problem-solving skills.
• Knowledge of residential plumbing systems.
• Ability to work independently and follow safety procedures.
• Clear communication with homeowners about work performed.
• Accurate documentation of service calls and maintenance.

Responsibilities

• Identify and troubleshoot drain blockages and plumbing issues.
• Maintain tools and equipment in safe working condition.
• Follow residential plumbing codes and safety procedures.
• Document service work performed and materials used clearly.
• Deliver professional and courteous customer service to homeowners.

Skills

Drain cleaning

Hydro-jetting

Camera inspection

Plumbing repair

Troubleshooting

Safety compliance

Customer service

Tools

Snakes

Augers

Hydro-jetting equipment

Camera inspection systems

Job description

The Residential Drain Service Technician is responsible for diagnosing clearing and maintaining drains and plumbing lines in homes. This role ensures that residential plumbing systems operate efficiently, safely, and without blockages, while delivering professional service to homeowners.

Technicians respond to service calls for clogged sinks, toilets, showers, and main sewer lines. They use tools such as snakes, augers, hydro-jetting equipment, and camera inspection systems to identify and clear blockages. Duties include cleaning drains, replacing damaged pipes, preventing backups, and educating homeowners on proper drain maintenance to avoid future issues.

Candidates must have strong mechanical aptitude, problem-solving skills, and knowledge of residential plumbing systems. They must work independently, follow safety procedures, and communicate clearly with homeowners about the work being performed. Accurate documentation of all service calls and maintenance work is essential for tracking service history.

What you’ll be doing

• Clearing clogged residential drains using snakes and hydro-jetting equipment
• Inspecting sewer lines and drains with camera inspection tools
• Repairing or replacing damaged pipes and plumbing components
• Educating homeowners on drain care and preventive maintenance
• Responding promptly to residential plumbing service requests efficiently

Key Responsibilities

• Identify and troubleshoot drain blockages and plumbing issues accurately
• Maintain tools and equipment in safe working condition
• Follow residential plumbing codes and safety procedures consistently
• Document service work performed and materials used clearly
• Deliver professional and courteous customer service to homeowners

Skills: Drain cleaning, hydro-jetting, camera inspection, plumbing repair, troubleshooting, safety compliance, customer service