Residential Customer Experience Lead

Clayton; Indianapolis (IN); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

401(k)

Paid parental leave

4 weeks PTO

Company discounts

Descripción de la vacante

Arbor Homes is seeking a Customer Care Specialist in Indianapolis to connect with customers, troubleshoot issues, and coordinate timely repairs within a 2-hour window when needed. The role emphasizes quality customer service in a residential construction environment.

Candidates should have 2 years of residential construction experience, strong communication skills, and a customer-oriented attitude. Day-to-day is on-site, with 8AM–5PM Monday–Friday shifts, and includes benefits such as health

Formación

• 2 years residential construction experience.
• Experience in a residential construction customer service role preferred but not required.
• Customer oriented, outgoing, dependable & ethical.
• Able to handle stressful customer situations with diplomacy.
• Basic computer skills.
• Must be able to work a schedule of 8AM to 5PM M-F.
• Acceptable driving record to meet company requirements.

Responsabilidades

• Connect with customers and resolve their challenges beyond expectations.
• Communicate with customers to troubleshoot issues and resolve without a site visit when possible.
• Evaluate customer complaints to identify necessary steps for resolution.
• Coordinate with vendors to schedule Customer Care appointments and ensure timely arrival within a 2-hour window.
• Complete minor repairs as needed for customer convenience.
• Regularly update customers to ensure they are heard and understand the resolution plan.
• Document customer concerns and resolutions to prevent recurring issues.
• Conduct all customer interactions with respect, professionalism, and care.
• Suggest process improvements to enhance the customer experience after closing.

Conocimientos

Customer service

Residential construction

Problem solving

Communication

Time management

Basic computer skills

Driving ability

Herramientas

Hand tools

Descripción del empleo

Arbor Homes is seeking a Customer Care Specialist in Indianapolis to connect with customers, troubleshoot issues, and coordinate timely repairs within a 2-hour window when needed. The role emphasizes quality customer service in a residential construction environment.

Candidates should have 2 years of residential construction experience, strong communication skills, and a customer-oriented attitude. Day-to-day is on-site, with 8AM–5PM Monday–Friday shifts, and includes benefits such as health