Customer Care Manager

Arbor Homes; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus opportunities

Exposure to leadership

Largest builder in Indy

Team outings

4 weeks PTO

Health and life insurance

Job summary

Arbor Homes in Indianapolis is seeking a customer care specialist to connect with home buyers, troubleshoot issues, and coordinate warranty-related repairs. You will work with construction teams and vendors to ensure timely, high-quality resolutions and maintain excellent customer relations.

Ideal candidates have 2 years of residential construction experience, strong communication, and a commitment to quality. Schedule is 8AM–5PM, Monday–Friday, with opportunities for growth and team events.

Qualifications

• 2 years residential construction experience.
• Customer oriented, outgoing, dependable & ethical.
• Basic computer skills required.
• Willing to work a regular 8AM–5PM schedule M–F.
• Valid driving record and reliable transportation.

Responsibilities

• Connect with customers to resolve challenges beyond expectations.
• Troubleshoot issues by phone or email before on-site visits when possible.
• Assess complaints to identify the necessary steps for resolution.
• Coordinate with vendors to schedule and attend Customer Care visits within a 2-hour window.
• Complete minor repairs when needed for customer convenience.
• Maintain proactive communication and document resolutions.
• Conduct customer meetings with respect, professionalism, and care.
• Recommend process improvements.
• Be Arbor Homes' spokesperson for post-closing quality experience.

Skills

Customer service

Construction experience

Communication

Problem solving

Driving record

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It For You?

• Base salary + bonus opportunities
• Exposure to executive leadership
• Opportunity to work with the largest new home builders in Indianapolis
• Team outings and company-sponsored volunteer events
• 4 weeks of Paid Time Off!
• Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.

What Will You Be Doing?

• Looking to connect with customers and resolve their challenges in a way that goes above and beyond their expectations.
• Communicate with customers to immediately troubleshoot their issues and resolve without a site visit if possible
• Evaluate all customer complaints to quickly identify the necessary steps for resolution.
• When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of time, and then show up within their 2 hour window to properly complete necessary work.
• Complete minor repairs when necessary and appropriate for customer convenience.
• Regularly communicate with and update customers to ensure they are heard and understand the plan to resolve their concern.
• Document customer concerns and resolutions to help proactively address potential issues.
• Conduct all customer meetings and communication with the respect, professionalism, and care for the customer.
• Recommend changes that will improve processes
• Be the customer company spokesperson for quality customer experience after closing

What Will You Bring?

• Ability to handle stressful customer situations including conflict resolution diplomatically and effectively
• 2 years residential construction experience
• Experience in a residential construction customer service role preferred but not a must
• Basic computer skills
• Customer oriented, outgoing, dependable & ethical
• Hands on repair skills and familiarity with residential construction practices
• Some small hand tools are required, tool list will be provided
• Problem solving abilities with excellent follow up skills
• Acceptable driving record to meet company requirements
• Must be willing to work a schedule of 8AM to 5PM M-F

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Arbor Homes participates in E-Verify

Business Unit - Arbor Homes