Customer Care Manager

Clayton Homes (New); Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

4 weeks of Paid Time Off

Health and life insurance

401(k)

Paid parental leave

Company discounts

Exposure to executive leadership

Volunteer events

Job summary

Arbor Homes is hiring a Customer Care professional in Indianapolis to connect with customers, troubleshoot issues, and coordinate timely repairs. You will work closely with vendors, document resolutions, and maintain a high standard of customer service throughout the post-close experience.

The role emphasizes empathy, problem-solving, and professional communication, with opportunities for leadership exposure and team collaboration in a dynamic home-building environment.

Qualifications

• 2 years residential construction experience.
• Experience in a residential construction customer service role preferred but not required.
• Hands-on repair skills or familiarity with residential construction practices.

Responsibilities

• Connect with customers to resolve their challenges beyond expectations.
• Troubleshoot issues and resolve without a site visit when possible.
• Evaluate customer complaints to identify steps for resolution.
• Coordinate with vendors to schedule Customer Care appointments within a 2-hour window.
• Complete minor repairs when necessary for customer convenience.
• Document customer concerns and resolutions to prevent recurring issues.
• Maintain respectful, professional communication with customers after closing.

Skills

Customer service

Conflict resolution

Time management

Hand tools

Basic computer skills

Tools

Hand tools

Job description

Why Arbor?Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!What’s In It For You?Base salary + bonus opportunitiesExposure to executive leadershipOpportunity to work with the largest new home builders in IndianapolisTeam outings and company-sponsored volunteer events4 weeks of Paid Time Off!Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.What Will You Be Doing?Looking to connect with customers and resolve their challenges in a way that goes above and beyond their expectations.Communicate with customers to immediately troubleshoot their issues and resolve without a site visit if possibleEvaluate all customer complaints to quickly identify the necessary steps for resolution.When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of time, and then show up within their 2 hour window to properly complete necessary work.Complete minor repairs when necessary and appropriate for customer convenience.Regularly communicate with and update customers to ensure they are heard and understand the plan to resolve their concern.Document customer concerns and resolutions to help proactively address potential issues.Conduct all customer meetings and communication with the respect, professionalism, and care for the customer.Recommend changes that will improve processesBe the customer company spokesperson for quality customer experience after closingWhat Will You Bring?Ability to handle stressful customer situations including conflict resolution diplomatically and effectively2 years residential construction experienceExperience in a residential construction customer service role preferred but not a mustBasic computer skillsCustomer oriented, outgoing, dependable & ethicalHands on repair skills and familiarity with residential construction practicesSome small hand tools are required, tool list will be providedProblem solving abilities with excellent follow up skillsAcceptable driving record to meet company requirementsMust be willing to work a schedule of 8AM to 5PM M-FThis is subject to change based on needs or if special circumstances should arrive.Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Arbor Homes participates in E-VerifyBusiness Unit -Arbor Homes