Residential Customer Care Training Leader (Remote)

Shaw Industries; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Life insurance

Disability coverage

Tuition reimbursement

Employee assistance program

Health savings account

Paid Time Off

Parental Leave

401K retirement plan

Product discounts for employees

Adoption assistance

Shaw Family Health Center

Descripción de la vacante

Shaw Industries is seeking a Residential Customer Care Training Manager to lead the training strategy for Customer Care. You will work with Leadership, HR, and Learning & Organizational Development to align programs with company objectives and drive high performance.

Responsibilities include developing programs, coaching leaders, and implementing new tools to support over 200 remote associates across 13 states. Travel locally and domestically will be required.

Formación

• Four-year college degree or 5 years in Training/HR/Support.
• Strong computer literacy, especially Microsoft Office.
• Occasional travel required, local and domestic within Shaw.

Responsabilidades

• Develop and implement training strategies aligned with department and company objectives.
• Collaborate with HR on talent, performance, and succession initiatives.
• Serve as bridge between Customer Care and Learning & Organizational Development.
• Coach and develop training professionals within the division.
• Champion new technologies and tools to improve metrics.
• Lead training for new initiatives and systems.

Conocimientos

Strategic planning

Strategic influence

Customer orientation

Innovation

Leading change

Coaching

Educación

Four-year college degree

Herramientas

PowerPoint

Camtasia

SharePoint

LMS

Canva

Descripción del empleo

Shaw Industries is seeking a Residential Customer Care Training Manager to lead the training strategy for Customer Care. You will work with Leadership, HR, and Learning & Organizational Development to align programs with company objectives and drive high performance.

Responsibilities include developing programs, coaching leaders, and implementing new tools to support over 200 remote associates across 13 states. Travel locally and domestically will be required.