Residential Customer Care Training Leader

Shaw Contract EMEA; Dalton (GA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee assistance program

401K

Job summary

Shaw Industries is seeking a Residential Customer Care Training Manager to lead the training strategy for the Residential Customer Care division. You will consult across groups, design programs, and foster an environment of continuous improvement, collaboration, and measurable results in a large, remote-inclusive organization.

The role emphasizes leadership, organizational development, and capability-building through modern tools and technologies to support over 200 remote associates across

Qualifications

• Bachelor's degree or 5 years in Training/HR.
• Strong Microsoft Office skills.
• Occasional travel locally.
• Experience in training development and content creation.

Responsibilities

• Identify and develop Training & Development strategy aligned with department objectives.
• Collaborate with HR Management on talent and performance initiatives.
• Bridge communication between Customer Care and Learning & Organizational Development groups.
• Lead and coach training professionals across the division.
• Apply I/O psychology principles to improve organizational effectiveness.

Skills

Training strategy

Leadership

Communication

Change management

Education

Bachelor's degree or 5 years in Training/HR

Tools

PowerPoint

Canva

Camtasia

SharePoint

Learning Management Systems

Job description

Shaw Industries is seeking a Residential Customer Care Training Manager to lead the training strategy for the Residential Customer Care division. You will consult across groups, design programs, and foster an environment of continuous improvement, collaboration, and measurable results in a large, remote-inclusive organization.

The role emphasizes leadership, organizational development, and capability-building through modern tools and technologies to support over 200 remote associates across