Residential Customer Care Training & Development Lead

Shaw Industries Ltd; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K and Retirement Plans

Tuition reimbursement

Paid Time Off

Parental Leave

Product discounts for employees

Job summary

ShawIND is seeking a Residential Customer Care Training Manager to lead the training strategy, develop competencies, and drive organizational effectiveness across the Residential Care division. You will partner with HR, LOD, and Quality to deliver impactful programs and enable performance improvements.

You will coach training professionals, apply I/O psychology principles, and champion new technologies to support over 200 remote associates across 13 states while aligning with business goals.

Qualifications

• Bachelor's degree required OR 5+ years in Training, HR, or Support.
• Strong computer literacy, especially with Microsoft Suite.
• Occasional travel to local/domestic Shaw sites.

Responsibilities

• Lead and implement training strategy for Residential Customer Care.
• Collaborate with HR, Learning & Organizational Development, and Quality/Technology teams.
• Design and deliver training programs with a focus on performance and competencies.
• Develop programs to support 200+ remote associates across 13+ states.
• Coach and develop training professionals within the division.

Skills

Strategic Planning

Change Management

Coaching

Cross-functional Collaboration

MS Office

Education

Bachelor's degree

Tools

PowerPoint

Canva

Camtasia

SharePoint

LMS

Job description

ShawIND is seeking a Residential Customer Care Training Manager to lead the training strategy, develop competencies, and drive organizational effectiveness across the Residential Care division. You will partner with HR, LOD, and Quality to deliver impactful programs and enable performance improvements.

You will coach training professionals, apply I/O psychology principles, and champion new technologies to support over 200 remote associates across 13 states while aligning with business goals.