Residential Counselor – weekends overnight shift

Community Teamwork; Lowell (MA); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Paid sick leave

401(k) retirement plan

Career advancement opportunities

Great coworkers and mission

Job summary

Community Teamwork in Lowell, MA is adding a Residential Counselor for the Young Adult Shelter Staff program. The role includes working with young adults 18–24 in a congregate emergency shelter, delivering life skills support, and supervising site operations with trauma-informed care.

Responsibilities span intake, enforcing house rules, safety oversight, and daily housekeeping. Strong communication, crisis management, and reliability are essential.

Qualifications

• High School Diploma or equivalent education required.
• Excellent customer service, organizational and communication skills.
• Crisis management skills and reliable transportation.

Responsibilities

• Assist with screening, intake activities and orientation of new clients into the shelter program.
• Provide guidance on daily activity schedule, house rules and policies.
• Adhere to and enforce program rules, policies and procedures.
• Oversee security and safety within the shelter site.
• Complete housekeeping duties and daily chores.
• Provide emergency crisis management to individuals.
• Uphold CTI values: Equity, Integrity, Compassion.
• Other related duties may be assigned.

Skills

Customer service

Crisis management

Communication

Attention to detail

Reliable transportation

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

• Young Adult population experience

Residential Counselor – weekends overnight shift: every Saturday and Sunday 12AM-8AM

Pay Range $20.59 - $21.21 per hour + $3.00 per hour shift differential for working overnight shift

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

We have an opening for an individual to work in our Young Adult Shelter Staff program. Residential Counselors are responsible for working closely with young adult (ages 18-24) clients in a congregate emergency residential shelter site to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which includes enforcing safety measures, program rules, and expectations using a trauma-informed and client centered approach.

Essential Functions And Responsibilities

• Assist with screening, intake activities and orientation of new clients into the shelter program
• Provide guidance and information to clients regarding the daily activity schedule, house rules, and policies
• Ability to adhere to and enforce program rules policies and procedures
• Oversee security and safety
• Complete housekeeping duties
• Ensure daily chores are completed
• Provide emergency crisis management to individuals
• Uphold the values of CTI - Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications

• High School Diploma or equivalent education
• Excellent customer service, organizational, interpersonal, oral and written communication skills
• Excellent crisis management skills
• Proficient computer skills in basic computer software and data collection
• Good attention to detail
• Reliable transportation

Preferred Qualifications

• 1 year of previous experience working with individuals in need of social services (preferably low-income individuals)
• Young Adult population experience
• Experience in youth programming
• Experience working with vulnerable populations
• Demonstrated experience supporting underrepresented communities
• Bilingual skills

Benefit Information

• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401(k) retirement plan whether you participate on your own or not
• Great coworkers and a great mission with an outstanding Community Action Agency
• The stated pay range represents the Agency’s good‑faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.