Residential Counselor, Clarendon

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Pine Street Inn in Boston seeks a Residential Counselor to provide evening presence, conduct rounds, and assist tenants with wellness checks. The role supports tenant rights, occupancy rules, and crisis intervention as needed.

Occasional daytime trainings and meetings are required. The successful candidate will document observations, maintain communication with staff, and contribute to a safe, respectful living environment for tenants.

Qualifications

• High School Diploma or equivalent.
• Computer literacy with Microsoft Word, Outlook, Excel.

Responsibilities

• Provide an evening presence with regular rounds throughout the building.
• Be available to tenants and assist with daily tenant wellness checks.
• Observe and uphold tenant rights; oversee occupancy agreements and house rules.
• Set limits when appropriate and provide crisis intervention as necessary.
• Note housekeeping or maintenance issues and forward concerns to staff for resolution.
• Attend trainings/meetings as required and support team goals.

Skills

Communication

Interpersonal skills

Observation skills

Writing skills

Crisis intervention

Diversity sensitivity

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Description

SCHEDULE: 40 hours per week; Sunday-Thursday, 4pm-12:30am

Pays $21.40 - $23.33per hour DOE (Salary ranges provided are based on relevant experience and skill set)

Plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00am

LOCATION: 140 Clarendon Street, Boston

SUMMARY OF THE POSITION:

The Residential Counselor will provide an evening presence, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems where possible, and forwarding concerns to appropriate staff for later resolution when necessary.

Occasional daytime availability will be required for trainings, meetings and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life.

Requirements

EDUCATION/TRAINING:

• High School Diploma or equivalent· Computer literacy, proficient with Microsoft Word, Outlook, Excel

PREFERRED:

• College degree

KNOWLEDGE/EXPERIENCE:

• Ability to work well with a diverse population.
• Excellent communication, interpersonal, and observational skills.
• Strong writing skills, ability to document observations
• Experience working with people with active and untreated mental illness including substance use disorders

PREFERRED:

• Prior experience in residential management, direct service with people with behavioral health challenges
• Experience working with people who have been homeless
• Familiarity with Harm Reduction approach to working with people with Behavioral Health challenges.
• Experience using crisis intervention.
• Knowledge of substance use disorder issues and of mental illness
• Bilingual