Residential Counselor - SECOND SHIFT 2PM-10PM

bridgeotw.org; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

401(k) with 3% matching

Flexible spending accounts

Commuter pre-tax benefits

Training and development opportunities

Job summary

Bridge Over Troubled Waters in Boston, MA is hiring a Residential Counselor for the second shift (2pm–10pm). You will engage residents, manage the milieu, and provide a safe, supportive, trauma-informed community across Welcome Center, Emergency Residence, or Transitional Living Programs.

The role requires 1–2 years of youth-facing experience (18–24) and a preferred Bachelor's in human services. Weekend differential may apply; benefits include PTO, health coverage, and retirement options.

Qualifications

• 1–2 years of experience working with youth ages 18–24 in housing, job development, community relations, substance abuse or recreational counseling.
• Bachelor's degree in human services, social work, or related field preferred.
• Strong crisis intervention and conflict resolution skills.

Responsibilities

• Engage youth and build rapport to encourage participation in Bridge programs.
• Monitor resident movement and conduct regular safety checks.
• Maintain a clean, organized, and welcoming living environment.
• Redirect inappropriate conversations and behaviors as needed.
• Assist with meal setup, bedroom arrangements, and daily facilities tasks.
• Maintain program statistics and resident records.

Skills

Youth engagement

Crisis intervention

Conflict resolution

Communication

Education

Bachelor's degree in human services or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Residential Counselor - SECOND SHIFT 2PM-10PM

Full Time Boston, MA, US

30+ days ago Requisition ID: 1072

Salary Range: $20.00 To $23.00 Hourly

Residential Counselor, Full-Time

Bridge Over Troubled Waters

WHO WE ARE

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

ABOUT THE ROLE

The Residential Counselor will be responsible for engaging participants and managing the milieu in one of Bridge's residential continuum of programs, which includes the Welcome Center (WC), Emergency Residence (ER), or Transitional Living Programs (TLP and SPH). Responsibilities will include planning and conducting a broad range of recreational and daily life activities to engage residents and maintain a safe, welcoming, and therapeutic community. The Residential Counselor will be responsible for working second shift (2pm – 10pm). Shift assignments may change each month depending on where coverage is needed.

RESPONSIBILTIES

Resident Engagement:

• Engage youth in conversation to develop rapport and encourage their participation in Bridge programs
• Monitor when residents are in or out of the program space at all times; conduct regular rounds and checks of bedrooms and community areas to ensure youth safety.
• Ensure the program is clean, organized, and presentable.
• Redirect inappropriate conversation and behaviors from residents, as necessary.
• Create a welcome environment for residents (monitoring music/TV volume, lights, etc.) that is trauma informed and sensitive to the diverse groups of residents at Bridge.

Administrative Management:

• Attend and participate in all required program meetings including weekly supervision with Residential Coordinator and all staff meetings.
• Daily facilities management, including but not limited to getting meals set up and breakdown, setting up bedrooms, etc.
• Assist residents in maintaining household standards of cleanliness.
• Maintain program statistics and client records.

Please Note: This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the Residential Counselor a general sense of the responsibilities and expectations of the position. As the nature of the business demands change, so too may the essential functions of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands.

QUALIFICATIONS

• One to two years of experience working with youth ages 18-24 in one or more of the following areas: housing management, job development, community relations, substance abuse or recreational counseling. May also include supervised internship experience.
• Bachelor's degree in human services, Social Work, or any related degree preferred.
• Ability to identify and execute effective problem-solving strategies. Must possess sound crisis intervention and conflict resolution skills.

SKILLS AND STRENGTHS

• Comfort and confidence working in a fast-paced dynamic work environment.
• Enthusiastic about working with homeless transitional youth population.

PAY AND BENEFITS

The hourly rate for this position is $20.00/ hour, Weekend Differential: +$3.00/ hour (Total $23.00/ hour on weekends)

• Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
• Health, dental, and vision insurance
• 401(K) with 3% matching of contributions after 90 days of employment
• Employer-sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability, and life insurance
• Ongoing job training, including four off-site half-day trainings each year

PHYSICAL REQUIREMENTS
While performing the duties of this job the employee is regularly required to sit, work at a computer, stand and walk, and must be able to lift /move weight up to 25 pounds. The employee also must be able to hear and speak sufficiently to manage phone calls and effectively communicate/converse with others. The employee must have visual acuity and cognitive capacity to read, understand, and draft reports, letters, etc. The noise level is quiet to moderate, however, the employee must be able to perform in various settings, including in public spaces and at public events/activities.

EQUAL OPPORTUNITY STATEMENT

Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.