Residential Concierge & Resident Services Specialist

Greystar; Los Angeles (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Housing discount 20%

Job summary

Greystar is seeking a Concierge for its Los Angeles-area community. The role requires weekend availability and a 9am-6pm schedule, with housing discounts available and a mix of front desk and resident-relations tasks.

Previous concierge, customer service, or hospitality experience in high-end settings is preferred. The position offers a pay range of $21.00–$23.00 per hour, with potential bonuses from company programs and weekly/monthly/quarterly incentives.

Qualifications

• 1-2 years of Concierge experience preferred.
• Customer service, high end retail or hotel or residential experience preferred.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Skills

Concierge experience

Customer service

Hospitality

Job description

Greystar is seeking a Concierge for its Los Angeles-area community. The role requires weekend availability and a 9am-6pm schedule, with housing discounts available and a mix of front desk and resident-relations tasks.

Previous concierge, customer service, or hospitality experience in high-end settings is preferred. The position offers a pay range of $21.00–$23.00 per hour, with potential bonuses from company programs and weekly/monthly/quarterly incentives.