Residential Concierge & Access Coordinator

Four Seasons; Denver (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

PTO & holidays

RTD pass

401k matching

Free stays

Free meals

Job summary

Four Seasons Hotel Denver seeks a Residential Page to ensure a superior living experience for residents, handling parcels, coordinating House Car services, and responding to resident requests with professionalism. You will collaborate with the Residential Concierge team and participate in cross-training and growth opportunities within the department.

The role emphasizes strong communication, flexibility, and a commitment to outstanding service daily, with opportunities to support events and

Qualifications

• High School Graduate.
• Professional and courteous attitude; deals effectively with all levels of internal and external contacts.
• Ability to focus attention on details, be well organized and follow up.
• Ability to work with minimal supervision; work cohesively with other departments as part of a team.
• Ability to maintain confidentiality of unit owner information and designated data.
• Ability to be a clear thinker who can remain calm in pressure situations.
• Ability to ascertain unit owner’s needs and comply with such to ensure satisfaction.
• Ability to promote positive relationships with all unit owner.

Responsibilities

• Assist residents with door, luggage, transportation requirements, parcels, groceries, etc.
• Provide information regarding hotel events, outlets and amenities
• Answer telephones at the residence’s concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
• Perform any special projects deemed necessary by your direct supervisor/concierge or the Residential Manager
• Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing
• Updates homeowner profiles with any relevant information.
• Manage and provide access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers. Controls entry doors and elevator/lift access

Skills

Attention to detail

Teamwork

Confidentiality

Calm under pressure

Customer service

Education

High School Graduate

Job description

Four Seasons Hotel Denver seeks a Residential Page to ensure a superior living experience for residents, handling parcels, coordinating House Car services, and responding to resident requests with professionalism. You will collaborate with the Residential Concierge team and participate in cross-training and growth opportunities within the department.

The role emphasizes strong communication, flexibility, and a commitment to outstanding service daily, with opportunities to support events and