Residential/Commercial Field Representative

The Glass Guru of Charleston; Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Paid time off

Job summary

The Glass Guru of Charleston is looking for an Estimator to lead sales efforts by delivering exceptional customer service both in-home and at the showroom. This role involves developing a deep understanding of customer needs, generating accurate quotes, and following up post-installation to ensure satisfaction. Candidates should have at least 2 years of residential glass experience, strong communication skills, and proficiency in Microsoft Office. The position offers benefits including 401(k) matching and performance bonuses.

Qualifications

• 2 years of residential glass experience, including glazing, ordering, and estimating.
• In-home sales experience is preferred.
• Must pass background check and drug test.

Responsibilities

• Interact with customers to understand their needs.
• Make proactive suggestions for company products.
• Accurately measure openings for pricing.
• Generate accurate quotes and follow up with customers.

Skills

Excellent verbal/written communication skills

Microsoft Office proficiency (Word, Excel)

Estimating and fabricating glass products experience

Organizational and time-management skills

Education

HS Diploma or equivalent

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company car
• Paid time off

Roles & Responsibilities

The Estimator position is the primary sales position in the company. Estimators are charged with delivering the customer experience in the home and/or showroom. Duties include, but are not limited to:

• Interact with customers in the home and/or showroom to develop a complete understanding of customer need(s)
• Make proactive suggestions of company products & services that address customer need(s)
• Pre -set Appointments
• As appropriate, accurately measure rough openings / space to facilitate accurate pricing and ordering
• Generate legible and accurate shop drawings for quotes/jobs as required
• Develop professional quotation(s) and present to customer(s) in a prompt fashion
• Capture all additional relevant details about the customer and/or job location to facilitate a successful
• Effectively communicate job and customer details to other team members, including front office and Installation to facilitate success.
• Entry of relevant details into company sales software in a timely manner
• Proactively follow up with customers on pending sales quotes
• Proactively communicate with company vendors, including ordering of materials required for sold jobs
• Promptly follow up with customers post-installation to ensure that they are satisfied with the materials, workmanship, and service that the customer received.
• Self-generate leads through effective promotion of company products and services to potential customers through a variety of means including, but not limited to home shows, B2B networking, cold-calling, etc.

Qualifications & Educational Requirements

• 2 years residential glass experience (glazing, ordering, estimating, and/or office/project management)
• In-home sales experience preferred
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test.

Preferred Skills

• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel)
• Experience with estimating, fabricating, and/or installing residential glass products
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period