Residential Collections - Team Lead

GFL Environmental Inc.; Raleigh (NC); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Wellness program

401(k) with company match

Career growth opportunities

Job summary

GFL Environmental Inc. in Raleigh, NC is seeking a Collections Specialist to perform collections on residential/consumer accounts while delivering excellent customer service.

You will ensure compliance with applicable laws and company policies, handling disputes and researching unidentified payments. Ideal candidates have 3–5 years in consumer collections and AR, a two-year degree, and strong Microsoft Office skills.

Qualifications

• 3–5 years experience in consumer collections, accounts receivable and customer service.
• Associate degree (AA) from a two-year college or technical school or equivalent.
• Proficient with MS Office (Outlook, Word, Excel); knowledge of AS400 and Soft Pak.

Responsibilities

• Make debt collection calls on residential accounts.
• Escalate unresolved issues to the collections supervisor as needed.
• Maintain detailed customer information on delinquent accounts.
• Process account cancellations on unpaid debt.
• Process account adjustments for corrections.
• Conduct research for unresolved disputed issues.
• Research and process unidentified payments (refunds and movement of payment).
• Meet or exceed collection goals and objectives.
• Excel in a fast-paced environment.
• Resolve customer questions and complaints.
• Perform other duties as requested by management.

Skills

Collections experience

Customer service

Accounts receivable

Education

Associate degree

Tools

AS400

Soft Pak

Microsoft Office

Job description

Ready to elevate your career? GFL Environmental is expanding! We are officially hunting for our next Collections Specialist in Raleigh, NC—someone ready to bring fresh ideas and grow alongside a dynamic team.

About Us

Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!

The Role

We are looking for a talented Collections Specialist to join our team. In this role, you will be responsible for performing collection activity for assigned Residential/Consumer accounts while providing excellent customer service to both internal and external clients. You will ensure all activities conform in all respects with applicable federal, state, and local laws, regulations, and ordinances (including the Fair Debt Collection Act), while following company policies, procedures, and management directives.

Key Responsibilities

• Making debt collection calls on residential accounts.
• Escalate unresolved issues to the collections supervisor as needed.
• Maintain detailed customer information on delinquent accounts including contact information.
• Process account cancellation on unpaid debt.
• Process account adjustments as needed for corrections.
• Conduct customer research for unresolved disputed issues.
• Research and process Unidentified payments (Refunds and movement of payment to the correct account).
• Meet or exceed objectives and collection goals.
• Ability to excel in fast paced environment.
• Ability to resolve customer complaints and questions.
• Perform other duties and responsibilities as required or requested by management.
• Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.).

What We’re Looking For (Qualifications)

• Experience: Three to Five years experience in consumer collections, account receivable and customer service.
• Education: Associate’s degree (AA) from two year College or technical school or equivalent combination of education and experience.
• Technical Skills: Working knowledge of Microsoft Office-Outlook, Word and Excel. Knowledge of AS400 software system and Soft Pak.
• Soft Skills: Excellent customer service and phone skills with the ability to effectively communicate with others verbally and in writing. Close attention to detail, good organizational skills, and strong interpersonal skills.
• Physical/Mental Demands: Regularly required to sit, stand, walk, and use hands/fingers; visual requirements include close/distance vision and depth perception.
• Working Conditions: Work in an indoor office environment 100% of the time with a moderate noise level.

What We Offer

Why join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect:

• Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
• Wellness: Employee Assistance Program with free counseling services, Paid time off.
• Financial: 401(k) with an employer match and competitive wages.
• Culture: Growth opportunities and continuous learning opportunities.

Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]