Residential Collections Specialist

GFL Industries; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Employee assistance program

Job summary

GFL Industries is seeking a Collections Specialist to perform collection activities for Residential/Consumer accounts while delivering excellent customer service. You will ensure compliance with applicable laws and company policies, and support management directives in a fast-paced office setting.

The role requires 3–5 years of consumer collections experience, an AA degree or equivalent, and proficiency with MS Office, AS400, and SoftPak.

Qualifications

• Three to five years experience in consumer collections, accounts receivable and customer service.
• AA degree from a two year college or technical school.
• Working knowledge of MS Office-Outlook, Word and Excel; AS400 and Soft Pak.

Responsibilities

• Make debt collection calls on residential accounts.
• Escalate unresolved issues to the collections supervisor as needed.
• Maintain detailed customer information on delinquent accounts including contact information.
• Process account cancellations on unpaid debt and adjustments for corrections.
• Conduct customer research for unresolved disputed issues.
• Meet or exceed collection goals in a fast paced environment.
• Resolve customer complaints and questions; operate standard office equipment.

Skills

Customer service

Phone skills

Communication

Attention to detail

Interpersonal skills

Organizational skills

Education

AA degree

Tools

AS400

SoftPak

Microsoft Office

Job description

About Us

Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!

The Role

We are looking for a talented Collections Specialist to join our team. In this role, you will be responsible for performing collection activity for assigned Residential/Consumer accounts while providing excellent customer service to both internal and external clients. You will ensure all activities conform in all respects with applicable federal, state, and local laws, regulations, and ordinances (including the Fair Debt Collection Act), while following company policies, procedures, and management directives.

Key Responsibilities

• Making debt collection calls on residential accounts.
• Escalate unresolved issues to the collections supervisor as needed.
• Maintain detailed customer information on delinquent accounts including contact information.
• Process account cancellation on unpaid debt.
• Process account adjustments as needed for corrections.
• Conduct customer research for unresolved disputed issues.
• Research and process Unidentified payments (Refunds and movement of payment to the correct account).
• Meet or exceed objectives and collection goals.
• Ability to excel in fast paced environment.
• Ability to resolve customer complaints and questions.
• Perform other duties and responsibilities as required or requested by management.
• Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.).

What We're Looking For (Qualifications)

• Experience: Three to Five years experience in consumer collections, account receivable and customer service.
• Education: Associate's degree (AA) from two year College or technical school or equivalent combination of education and experience.
• Technical Skills: Working knowledge of Microsoft Office-Outlook, Word and Excel. Knowledge of AS400 software system and Soft Pak.
• Soft Skills: Excellent customer service and phone skills with the ability to effectively communicate with others verbally and in writing. Close attention to detail, good organizational skills, and strong interpersonal skills.

Physical/Mental Demands

Regularly required to sit, stand, walk, and use hands/fingers; visual requirements include close/distance vision and depth perception.

Working Conditions

Work in an indoor office environment 100% of the time with a moderate noise level.

What We Offer

• Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
• Wellness: Employee Assistance Program with free counseling services, Paid time off.
• Financial: 401(k) with an employer match and competitive wages.
• Culture: Growth opportunities and continuous learning opportunities.

We believe in taking care of our team. Here is a snapshot of our total rewards you can expect: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage. Employee Assistance Program with free counseling services, Paid time off. 401(k) with an employer match and competitive wages. Growth opportunities and continuous learning opportunities.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required.

Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.