Residential Collections Lead - Growth & Impact

GFL Environmental Inc.; Raleigh (NC); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Wellness program

401(k) with company match

Career growth opportunities

Job summary

GFL Environmental Inc. in Raleigh, NC is seeking a Collections Specialist to perform collections on residential/consumer accounts while delivering excellent customer service.

You will ensure compliance with applicable laws and company policies, handling disputes and researching unidentified payments. Ideal candidates have 3–5 years in consumer collections and AR, a two-year degree, and strong Microsoft Office skills.

Qualifications

• 3–5 years experience in consumer collections, accounts receivable and customer service.
• Associate degree (AA) from a two-year college or technical school or equivalent.
• Proficient with MS Office (Outlook, Word, Excel); knowledge of AS400 and Soft Pak.

Responsibilities

• Make debt collection calls on residential accounts.
• Escalate unresolved issues to the collections supervisor as needed.
• Maintain detailed customer information on delinquent accounts.
• Process account cancellations on unpaid debt.
• Process account adjustments for corrections.
• Conduct research for unresolved disputed issues.
• Research and process unidentified payments (refunds and movement of payment).
• Meet or exceed collection goals and objectives.
• Excel in a fast-paced environment.
• Resolve customer questions and complaints.
• Perform other duties as requested by management.

Skills

Collections experience

Customer service

Accounts receivable

Education

Associate degree

Tools

AS400

Soft Pak

Microsoft Office

Job description

GFL Environmental Inc. in Raleigh, NC is seeking a Collections Specialist to perform collections on residential/consumer accounts while delivering excellent customer service.

You will ensure compliance with applicable laws and company policies, handling disputes and researching unidentified payments. Ideal candidates have 3–5 years in consumer collections and AR, a two-year degree, and strong Microsoft Office skills.