Residential Client Support Technician

YWCA USA; Fort Wayne (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

YWCA USA in Fort Wayne, IN seeks a Client Care Technician to support residential clients in recovery from domestic violence, addiction, or similar challenges, ensuring safety and adherence to program rules. The role includes client support, planning activities, crisis response, intake duties, maintaining records, and supervising residents in collaboration with staff.

Requires a high school diploma, CPR/First Aid certification, and strong customer service; duties also include building upkeep,

Qualifications

• Strong customer service skills and professional communication.
• Ability to handle confidential information with discretion.
• Proven time-management and problem-solving abilities.
• Experience with reception or front-desk duties is a plus.

Responsibilities

• Respond to and resolve client issues; maintain a high-quality work environment.
• Assist with planning and carrying out groups and activities.
• Receive and respond to crisis calls and intake duties.
• Maintain resident compliance with rules and document write-ups as needed.
• Oversee site housekeeping and inventory of shelter supplies.
• Transport clients and assist with safe food provision when needed.

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Microsoft Office

Google Suite

Education

High School Diploma

CPR/First Aid certification

Continuing Education

Tools

Microsoft Office

Google Suite

Job description

YWCA USA in Fort Wayne, IN seeks a Client Care Technician to support residential clients in recovery from domestic violence, addiction, or similar challenges, ensuring safety and adherence to program rules. The role includes client support, planning activities, crisis response, intake duties, maintaining records, and supervising residents in collaboration with staff.

Requires a high school diploma, CPR/First Aid certification, and strong customer service; duties also include building upkeep,