Residential Claims Specialist — Flexible Work & Growth

Tarkett; Solon (IA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Life and disability insurance

Career growth and flexibility

Job summary

Tarkett is seeking a Residential Claims Coordinator to support the TNA Claims team and Technical/Field Services. You will enter claims, pull SAP data, and generate reports while serving as a technical resource for residential products.

You will communicate with field sales, dealers, distributors, and customers, ensuring timely information flow and accurate product knowledge. Collaboration across QA, R&D, manufacturing, and customer service is essential.

Qualifications

• 5+ years of related experience in flooring industry preferred, not necessary.
• High school diploma or equivalent required; Bachelor's degree preferred.
• Previous background in Technical Services and Claims Processing.
• Previous Customer Experience background 5+ years in a manufacturing environment preferred.

Responsibilities

• Enter and process claim data in CRM to track documentation and communicate information on claims processing.
• Retrieve Invoice and PO information related to customer claims from SAP ERP.
• Manage claims through the CRM and SAP processes to provide timely resolution.
• Attach records of samples, photos, investigative documents and correspondence to keep documentation current.
• Answer inquiries related to residential products, installation and maintenance for flooring products.
• Review claims data to facilitate corrective and preventative product actions.
• Monitor complaint trends and communicate to management.
• Provide ongoing training to internal and external customers on technical product knowledge.

Skills

Analytical thinking

Clear communication

Customer service

Team collaboration

Documentation

CRM data handling

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Dynamics CRM

SAP ERP

Job description

Tarkett is seeking a Residential Claims Coordinator to support the TNA Claims team and Technical/Field Services. You will enter claims, pull SAP data, and generate reports while serving as a technical resource for residential products.

You will communicate with field sales, dealers, distributors, and customers, ensuring timely information flow and accurate product knowledge. Collaboration across QA, R&D, manufacturing, and customer service is essential.