Claims Analyst

Engineered Floors; Dalton, Northern (GA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Engineered Floors is seeking a Claims Analyst to partner with internal teams, customers, and vendors to resolve account reconciliation issues. Responsibilities include researching claims, chargebacks, and coordinating with Credit and Quality Control to ensure timely resolutions.

The role requires 3–5 years of carpet claims experience, knowledge of carpet manufacturing, and strong communication and computer skills (AS400, Word, Excel). A high school diploma or GED is required.

Qualifications

• 3-5 years of carpet claims experience preferred.
• Knowledge of the carpet manufacturing process preferred.
• High school diploma or GED equivalency.
• Knowledge of Customer Service functions as it pertains to claim resolution.
• Proficient and accurate with computers, AS400 system, Word, and Excel.
• Detail-oriented, strong organizational skills, and time management skills.
• Ability to work under minimal supervision.
• Strong verbal and written communication skills.

Responsibilities

• Establish and maintain positive business relationships both internally and externally to promote company goals.
• Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
• Research chargebacks and disputed invoices resulting in an appropriate resolution.
• Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders.
• Process all claims with attention given to each request in a timely manner.
• Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims.
• Work with Quality Control on defect resolution.
• Schedule return authorizations with dealer, carrier, or warehouses.
• Correspond with carrier and dealers regarding damaged or lost freight claims.

Skills

Carpet claims

Customer service

Communication

Time management

Detail-oriented

Warranty knowledge

Education

High school diploma or GED

Tools

AS400

Word

Excel

Job description

Current job opportunities are posted here as they become available.

The Claims Analyst partners with internal colleagues, external customers, vendors, and other parties to address and resolve account reconciliation issues

Responsibilities:

• Establish and maintain positive business relationships both internally and externally to promote company goals
• Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
• Research chargebacks and disputed invoices resulting in an appropriate resolution
• Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders
• Process all claims with attention given to each request in a timely manner
• Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims
• Work with Quality Control on defect resolution
• Schedule return authorizations with dealer, carrier, or warehouses
• Correspond with carrier and dealers regarding damaged or lost freight claims

Qualifications:

• 3-5 years of carpet claims experience preferred
• Knowledge of the carpet manufacturing process preferred
• High school diploma or GED equivalency
• Knowledge of Customer Service functions as it pertains to claim resolution
• Proficient and accuracy with computers, AS400 system, Word, and Excel
• Detail-oriented, strong organizational skills, and time management skills
• Ability to work under minimal supervision
• Strong verbal and written communication skills