Residential Case Manager

Houston Area Women's Center, Inc.; Houston, Northern (TX, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with match

Paid time off

Holiday pay

Job summary

Houston Area Women's Center, Inc. in Houston, TX is seeking a dedicated professional to support domestic and sexual violence survivors within a residential setting.

You will empower clients, maintain detailed documentation, and collaborate with residential staff to ensure safety and quality of care. The role requires a Bachelor’s degree in a social science, at least one year working in a housing program or with vulnerable populations, and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree is required.
• Experience with housing programs or survivors of domestic/sexual violence is required (1 year).
• Residential setting experience preferred.
• Crisis management experience preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Texas driver’s license with reliable transportation and ability to travel to off-site locations.

Responsibilities

• Empower, support, and monitor performance of domestic and sexual violence clients within guidelines.
• Maintain accurate client documentation in compliance with guidelines.
• Collaborate with residential staff to ensure a safe environment for staff and clients.
• Foster diversity, equity, and inclusion within the team.
• Provide support services and assess client needs, goals, and barriers to transitioning from the shelter.
• Manage an average caseload of 19–24 families.
• Provide referrals and identify clients’ legal rights as part of case management.
• Attend weekly Case Team Meetings for feedback and recommendations.
• Report abuse/neglect to appropriate authorities.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Time management

Teamwork

Growth mindset

Education

Bachelor’s degree in Psychology, Counseling, Social Work, Sociology, Criminal Justice, Public Health, or other social science

Tools

Microsoft Office

Job description

Job DetailsJob Location: HOUSTON, TX 77054Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Up to 25%Job Shift: DayJob Category: Nonprofit - Social Services

Your Schedule:

• Monday to Friday from 9 AM to 6 PM, including one late night from 12 PM to 9 PM and one Saturday each month.
• Work Model: 100% onsite

Local Travel:5%

Our Total Rewards Package:

At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.

• Hourly Compensation:$21.63
• Pay Schedule:Semi-monthly
• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including:
  • Vacation Leave based on relevant professional experience (15-30 days annually for full-time employees; prorated for eligible part-time employees)
  • Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
  • Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.
• 401(k) Retirement Planwith a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.

QualificationsThe Requirements We are Seeking:

• Bachelor’s degree in Psychology, Counseling, Social Work, Sociology, Criminal Justice, Public Health, or other social science.
• A minimum of one year experience working within a housing program, or working with survivors of domestic and sexual violence, or similar in a social service setting working with vulnerable populations with clients from a diverse background
• Experience within a residential setting strongly preferred.
• Experience with crisis management strongly preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook, and Teams).
• Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation, if applicable.

What you Deliver in this role:

• You will empower, support, and monitor performance of domestic and sexual violence clients assigned, in accordance with agency, funder, and state/federal guidelines.
• You will maintain accurate and detailed client documentation in compliance with agency, funder, and state/federal guidelines.
• You will work cooperatively with residential staff to create a positive, and safe environment for both employees and clients.
• You will create and maintain an environment of diversity, equity, and inclusion
• You will provide support services and meet regularly with clients to assess needs, goals, and identify barriers that may prevent residents from transitioning from the shelter.
• You will manage an average caseload of 19-24 families
• You will provide referral information, and identify legal rights for clients as part of case management
• You will attend weekly Case Team Meetings for feedback, information and recommendations
• You will report abuse /neglect to either Child Protective or Adult Protective Services.
• Other duties may be assigned

What Skills and Assets you bring, and more:

• Excellent attention to details.
• Demonstration of professional objectivity and appreciation for confidential information.
• Ability to follow instructions and to adhere to policies and procedures.
• Ability to prioritize tasks to meet individual and team deadlines.
• Has a growth mindset and is a good team player.
• Strong communication skills, both verbally and in writing.

When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.