Bilingual Crisis Hotline Counselor- Shift 1

Houston Area Womens Center; Houston (TX); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Houston Area Women's Center in Houston, TX seeks a Bilingual Crisis Hotline Counselor to provide real-time support to survivors through two 24-hour hotlines. The role includes intakes, crisis intervention, safety planning, and referrals across agency programs.

The position is full-time with a day shift, hybrid work, and on-call rotation. Qualified candidates have at least a high school diploma, bilingual Spanish/English, and experience in social services or call centers.

Qualifications

• High school diploma or equivalent.
• Active college enrollment with a related major.
• Bachelor's degree preferred in social services fields.
• Minimum 6 months experience in social services or call center.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Bilingual in Spanish and English (read, speak, and write fluently).
• Valid Texas driver’s license with reliable transportation.

Responsibilities

• Provide crisis intervention, emotional support, information and referrals to survivors.
• Conduct danger assessment and creates safety plans for clients.
• Provide shelter screening and coordinate shelter placement and emergency transport.
• Make CPS and APS reports as required.
• Keep accurate client and hotline data/records for monthly reports.
• Communicate with on-call staff and community partners.
• Attend mandatory meetings and trainings with staff.
• Conduct intakes and assess client needs for documentation.

Skills

Bilingual Spanish/English

Strong communication

Attention to detail

Follow instructions

Education

High school diploma or equivalent

Active college enrollment in a related field

Bachelor's degree preferred in social services fields

Tools

Microsoft Office

Job description

Job Details

Job Location: HOUSTON, TX 77054

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: None

Job Shift: Day

Job Category: Nonprofit - Social Services

As the Bilingual Crisis Hotline Counselor is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The Bilingual Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The Bilingual Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

Schedule

Monday- Friday 8 a.m. - 5 p.m. On-call rotation one week per month overnight 8:30 p.m. to 8:30 a.m. Monday – Friday and 24 hrs. Saturday & Sunday Work Model: HybridLocal Travel: 5%

Our Total Rewards Package

• Hourly Compensation: $18.04
• Pay Schedule: Semi-monthly
• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including:
• Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.

Qualifications

• High school diploma or equivalent
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology,Public Health, Counseling, Communications, or Business Administration, strongly preferred.
• A minimum of 6 months of experience working within a social services, customer service, or call-center setting.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Bilingual in both Spanish and English, able to read, speak, and write both languages fluently.
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off‑site locations utilizing personal transportation

What you Deliver in this role

• You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• You will conductdanger assessment and creates safety plans based on each client's individual case and needs.
• You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• You will make CPS and APS reports as required and needed.
• You will keep accurate client and hotline data/records for monthly reports.
• You will communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
• You will communicate with HAWC’s answering service to relay and respond to messages.
• You will communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.
• You will attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned.
• You will conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
• You will provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department.
• Other duties/projects as assigned.

What Skills and Assets you bring, and more

• Excellent attention to details
• Demonstration of professional objectivity and appreciation for confidential information
• Ability to follow instructions and to adhere to policies and procedures
• Ability to prioritize tasks to meet individual and team deadlines
• Has a growth mindset and is a good team player
• Strong communication skills, both verbally and in writing.

When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.