Residential Associate Supervisor

BHRAGS; New York (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

BHRAGS is seeking a Shift Supervisor in Brooklyn, NY to support the Program Director and oversee shelter operations. This role requires coordination with staff, incident response, and ensuring daily census accuracy.

The ideal candidate will have a degree or relevant experience with homeless families, strong communication, and bilingual abilities. Healthcare and safety procedures knowledge are essential for this position.

Qualifications

• Bachelor’s degree and/or at least one year of experience with homeless families and/or residential services preferred.
• Associate’s degree and/or at least two years of experience with homeless families and/or residential services preferred.
• High School Diploma or at least 3 years of experience with homeless families and/or residential services preferred.

Responsibilities

• Assist the shelter Program Director in planning and implementing new procedures.
• Attend agency meetings and represent the agency.
• Ensure incident reporting is thorough and timely in the Program Director's absence.
• Assist in referrals and resolving resident/staff issues.
• Monitor staff and assign tasks as needed.
• Utilize CPR/First Aid and Narcan in emergencies and follow OSHA standards.
• Monitor safety equipment and facility conditions.
• Assist with client intakes and approvals.
• Maintain daily census and update CARES and rosters.
• Respond to incidents and crisis situations; document actions.
• Manage coverage for unscheduled absences and emergencies.
• Invigilate common areas to ensure rule compliance.
• Perform routine room and facility inspections for safety.

Skills

Bilingual (English/Spanish)

Interpersonal skills

Independent worker

Supervision ability

Education

Bachelor’s Degree

Associate's Degree

High School Diploma

Tools

Microsoft Suite

Job description

• Location 3218 Emmons Ave.,Brooklyn, NY, 11235,United States
• Base Pay $25.00 - $28.00 / Hour
• Employee Type FullTime
• Required Degree High school

Contact information

Description

These duties are not intended to be interpreted as a complete list of all responsibilities, duties, and skills required of a person in this position. These duties are intended to describe the general nature and level of work to be performed by the selected candidate).

• Assist the shelter Program Director in the planning and implementation of new procedures relating to the units.
• Attend agency meetings and attend related meetings on behalf of the agency.
• Ensure that incident reporting is thorough, complete and timely in the absence of the Program Director.
• Assist in making appropriate referrals and resolving problems that may arise between residents and staff.
• Assist the shelter Program Director in the planning and implementation of new procedures relating to the units.
• Monitor staff and assign tasks as necessary.
• Utilize CPR/First Aid and/or Narcan techniques in emergency situations and conforms to OSHA standards.
• Monitor all fire and safety equipment to ensure it is functional at all times.
• Assist with intakes of new and returning clients, where needed, and submit them for approval.
• Ensure daily census is monitored and accurate; ensure CARES is updated daily with current information and the nightly rosters are submitted.
• Respond to incidents, client issues and complaints; record and perform crisis intervention
• Manage coverage for unscheduled absences and other unexpected situations.
• Invigilate recreational rooms, laundry rooms and cafeteria to ensure that all residents are adhering to protocol and schedules.
• Complete routine resident, daily room inspection and facility checks to ensure that residents are not at risk and that the facility is free of potential hazards.
• Other duties in keeping with the scope and nature of the position

Requirements

Bachelor’s Degree and/or at least of one year of experience working with homeless families and/or residential services is preferred.

Associate's Degree and/or at least of two years of experience working with homeless families and/or residential services is preferred.

High School Diploma or at least 3 years of experience working with homeless families and/or residential services is preferred

Bilingual (English/Spanish) strongly preferred.

Computer proficiency required with a strong knowledge of Microsoft suite.

Comprehensive written, verbal communication skills, and strong interpersonal skills.

Demonstrated ability to work independently, supervise, display assertiveness and remain organized.

Must be certified with F-80 certification, CPR and food handlers certification.

The Shift Supervisor is responsible for upholding the standards of performance set by the Program Director and for ensuring the objectives are carried out in his or her absence. The Shift Supervisor has a pivotal role which requires strong problem solving and communication skills, a mature demeanor and keen ability to follow up. coordination with the Program Director. The shift supervisor provides some measure of guidance, regulates training and offers direction for Shelter Staff.