Shift Supervisor

Samaritan Daytop Village; New York (NY); On-site; USD 49,449,000 - 70,427,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

25 days paid time off

Employer retirement match

Tuition reimbursement

Job summary

Samaritan Daytop Village in Jamaica, NY seeks a Shift Supervisor to oversee shelter operations, ensure safety and compliance, and coordinate daily activities for clients and staff.

You will supervise schedules, lead safety checks, manage transportation coordination, and ensure confidentiality under 42 CFR and HIPAA while maintaining a supportive, professional environment. The role requires flexibility to work Tue-Sat 4pm-12am and to obtain necessary certifications within 90 days.

Qualifications

• High School diploma or GED required.
• 2+ years in human services, preferably with homelessness or substance use issues.
• Must obtain FDNY F-80 within 90 days of hire; CPR and NYC Food Handler certifications as needed.
• Flexible and able to work varied shifts including evenings and weekends.
• Strong communication, teamwork and interpersonal skills; organized and reliable.
• Empathetic, discreet and professional in sensitive situations.

Responsibilities

• Supervise shelter environment to keep it safe, clean and orderly.
• Lead safety checks, fire drills and monitor kitchen when staff unavailable.
• Manage daily activity schedules and ensure client services occur as planned.
• Oversee client appointments, transport, carfare distribution and escorts.
• Administer breathalyzer tests or observe urine collection when required.
• Maintain paperwork accurately and comply with 42 CFR and HIPAA.

Skills

2 years experience in human services

FDNY F-80 Certificate

CPR certification

Food Handler certification

Flexible schedule

Strong communication

Teamwork

Interpersonal skills

Multitasking

Empathy and discretion

Education

High School diploma or GED

Job description

Overview

Shift Supervisor

The Shift Supervisor supports daily operations at a shelter by ensuring client services run smoothly, safely, and on time. Working under the Operations Coordinator, they supervise activities, manage schedules, oversee facility safety and cleanliness, and conduct safety checks such as fire drills and substance use screenings. They also help coordinate transportation, track client appointments, and ensure staff follow all health, safety, and privacy rules.

Candidates who do not have a current FDNY-80 (F-80) certificate, must be able to obtain it within 90 days of hire and be open to getting CPR and food handling certifications as needed.

Responsibilities

• Supervise the overall shelter environment to ensure rules are followed, the space remains safe and clean, and positive interactions are maintained.
• Conduct regular safety and room checks, lead fire drills and evacuations, and step in to monitor kitchen and food prep if food service staff are unavailable.
• Manage the daily schedule of activities, making sure all client services and events happen as planned, and that participants and staff are where they need to be.
• Oversee client appointments by reviewing schedules, dispatching vehicles, distributing carfare, and assigning escorts as needed.
• Administer breathalyzer tests or observe urine collection when required by program policy and monitor clients returning from outside appointments.
• Ensure all paperwork is accurate and complete, and maintain compliance with confidentiality and privacy regulations, including 42 CFR and HIPAA.

Qualifications

• High School diploma or GED required.
• At least 2 years of experience in human services, preferably with individuals experiencing homelessness or substance use issues.
• Ability and willingness to obtain FDNY F-80 Certificate of Fitness within 90 days of hire.
• Willing to obtain CPR and NYC Food Handler’s certifications, as needed.
• Flexible and available to work varied shifts, including evenings and weekends.
• Strong communication, teamwork, and interpersonal skills.
• Reliable, organized, and able to manage multiple tasks in a fast-paced setting.
• Approaches sensitive situations with empathy, discretion, and professionalism.

Additional Information

This is a full-time non-exempt role with an hourly rate of $23.90 (annualized at 35 hours a week to $43,509) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement. The compensation offered for this role is dependent on experience and credentials.

This role is located in Jamaica, Queens and has a regular schedule of Tuesday-Saturday 4pm-12am.

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